Katherine Ramirez
Spring,TX
Summary
Over 6 years of experience in customer service with a strong focus on understanding and addressing patient needs. Proven adaptability in diverse environments and ability to perform effectively under pressure. Committed advocate for Latino communities, consistently prioritizing the best interests of others.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Corporate Trainer
OL restaurant and bar
Houston, Texas
01.2022 - 05.2025
- Accomplished serving with certification to train new waitresses and bartenders with 3+ years of experience with highest customer satisfaction,
- Collaborating with management to identify company training needs as well as providing support to staff to excel in job responsibilities
- Formally recognized as the lead server while being able to perform multiple role roles within a single shift while maintaining a positive and professional relationship with each of our clients
- Providing advocacy for employees and solutions they might face with management due to language barriers
Lead Server
Bombshells Restaurant And Bar
Houston, Texas
05.2019 - 01.2022
- Managed guest seating and maintained waitlist during peak hours.
- Communicated daily specials and promotions to guests effectively.
- Handled customer complaints professionally to ensure satisfaction.
- Trained new servers on menu items and service protocols.
- Led team in providing exceptional customer service at busy restaurant.
Census Enumerator
Department of Commerce
Houston, Texas
01.2020 - 06.2020
- Verified information accuracy through in-depth interviews with residents.
- Conducted door-to-door surveys to collect population data efficiently.
- Assisted in training new enumerators on data collection methods.
- Maintained records of completed surveys and follow-up visits diligently.
- Collaborated with community leaders to promote participation in the census.
- Provided clear instructions on my job and what my goal was in order to collect this data to residents, whose first language wasn’t English
- Was easily able to adhere to specific instructions, definitions and concept outline in the census manual and strive to gather accurate complete and reliable information
Education
High School Diploma -
Spring Woods High School
Houston, TX05-2019
Skills
- Language translation
- Cultural sensitivity
- Real-time interpretation
- Document translation
- Client advocacy
- Data collection techniques
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
Languages
Spanish
Full Professional
Certification
- Qualified medical interpreter
Timeline
Corporate Trainer
OL restaurant and bar
01.2022 - 05.2025
Census Enumerator
Department of Commerce
01.2020 - 06.2020
Lead Server
Bombshells Restaurant And Bar
05.2019 - 01.2022
High School Diploma -
Spring Woods High School