Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Ramos

Hollywood

Summary

Dynamic professional with proven expertise in operations management and bilingual communication (English/Spanish). Skilled in utilizing technology for efficiency, including Word and Excel, and adept at fostering positive client relations. Multitasks and manages time well to consistently meet performance targets, punctual employee and team work.

Overview

3
3
years of professional experience

Work History

Beautiful Braids Inc

Tatiana Piacentti
02.2022 - 06.2023
  • Trained coworkers in braiding techniques to appeal to salon customer base.
  • Resolved guest complaints about service or style.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Pampered clients to increase repeat business.
  • Developed casual, daily hairstyles for convenience and style.

Front Desk Agent

Homewood Suites By Hilton Fort Lauderdale Airport & Cruise Port Hotel
09.2023 - 05.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Assistant Manager

Abercrombie & Fitch
06.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

High School Diploma -

South Broward High School
Hollywood, FL
06-2023

Skills

  • Bilingual English/Spanish
  • Computer Skills: Word, Excel, gmail,Outlook, type 40 WPM
  • Operations Management
  • Marketing knowledge
  • Recruiting and interviewing
  • Money Handling
  • Customer Relations
  • Product and service knowledge

Timeline

Front Desk Agent

Homewood Suites By Hilton Fort Lauderdale Airport & Cruise Port Hotel
09.2023 - 05.2024

Assistant Manager

Abercrombie & Fitch
06.2023 - Current

Beautiful Braids Inc

Tatiana Piacentti
02.2022 - 06.2023

High School Diploma -

South Broward High School

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Katherine Ramos