Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Rodriguez

Gaithersburg,MD

Summary

Experienced Server brining enthusiasm, dedication, and an exceptional work ethic and highly developed time management skills and exceptional customer service. Dedicated to continual upkeep of deep menu, drinks and facility familiarity for the purposes of facilitating an optimal dinning and lounging experience.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Professional with experience in managing events, prepared for this role. Skilled in event planning, vendor coordination, and budget management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and resourceful, bringing creativity and organization to every project.

Overview

2025
2025
years of professional experience

Work History

Delivery Driver

Amazon
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Security Guard

Security Company
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Server

Fast Food Restaurant

Server

Restaurant
04.2022 - Current
  • Maintained a robust knowledge of 150+ food and drink menu items to proactively up-sell menu items to guests while ensuring customer satisfaction
  • Acted as a team player and helped bar or service staff depending on which side of the house was busiest
  • Maintained impeccably clean work station by demonstrating strong attention to detail and sense of urgency
  • Entered orders into the system for transmittal to kitchen staff and communicated special instructions to kitchen

Front Desk Receptionist

European Wax Center
01.2024 - 07.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Event Manager

Bowlero
04.2022 - 03.2024
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Implemented innovative event themes and designs to create memorable experiences for attendees.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Increased client satisfaction by consistently delivering well-executed events within budget constraints.
  • Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.

Server

Restaurant
04.2017 - 07.2021
  • Trained new waitresses and floor staff on guest service expectations, safety and procedure
  • Monitored dinning room to ensure optimal guest experiences
  • Worked with individual servers to improve performance
  • Answer customer inquiries and resolve issues promptly
  • Skillfully anticipated and addressed guests service needs

Education

High School -

Penfoster High School
Scranton, PA
01.2019

Skills

  • Leadership
  • Memorization
  • Point of sales systems
  • Customer service
  • Time management
  • Cleaniness
  • Engish and spanish fluency
  • Adaptable

Timeline

Front Desk Receptionist

European Wax Center
01.2024 - 07.2024

Event Manager

Bowlero
04.2022 - 03.2024

Server

Restaurant
04.2022 - Current

Server

Restaurant
04.2017 - 07.2021

Delivery Driver

Amazon

Security Guard

Security Company

Server

Fast Food Restaurant

High School -

Penfoster High School
Katherine Rodriguez