Carl Jackson
Gray Court,SC
Summary
Accomplished transportation supervisor with 15+ years of experience in logistics and supply chain management. Proven track record in optimizing delivery operations, supervising over 150 drivers, and enhancing customer satisfaction through effective route management. Skilled in safety compliance, team leadership, and driver training, with expertise in utilizing fleet management systems to improve efficiency. Holds a Class A CDL and committed to delivering exceptional service in fast-paced environments. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
Southern Glazer's Wine & Spirits
02.2024 - Current
- Conducted daily pre and post trip inspections to ensure safe operation of delivery truck
- Safely delivered wine, beer, and liquor while handling fragile glass accordingly
- Correction of paperwork when deliveries were not accurate
- Completed 12-20 stops per day, while interacting with customers at each stop to ensure accurate delivery
- Accurately and safely completed daily routes while managing planned versus actual delivery times
Service Advisor
Fred Anderson Chevrolet, GMC
04.2023 - 02.2024
- Greet Customers as they enter the lane for prompt customer service.
- Inspected customers cars for damage and other mechanical defects that may need to be addressed.
- Built estimates based on vehicle’s needed services and customer’s budget
- Managed customer’s vehicle during service for quick and accurate delivery when finished.
- Communicated with customer during their service to ensure they were informed on service time and ETA of completion.
- Communicated with customers on a daily basis about parts availability and completion on needed repairs.
- Check out and delivery of vehicle when customer arrived to pick up vehicle.
- Utilized dealership management software to track service history and manage customer records accurately.
- Educated customers on maintenance services, fostering long-term relationships and repeat business.
- Delivered exceptional customer service by addressing inquiries and scheduling appointments effectively.
Router / Dock Supervisor
R + L Carriers
02.2023 - 04.2023
- Optimized productivity and efficiency by building optimized routes.
- Administered dock workers DFA’s and collaborated with Terminal Manager to address behavior-related issues.
- Coordinated inbound freight to outbound routes as they arrived at the dock.
- Led daily safety and production meetings with dock workers
- Adjusted routes according to customer and driver need to meet excellent customer service.
- Communicated and coordinated with 2 departments to verify operational peak performance.
- Managed team of 20 to facilitate domestic and international shipments.
Transportation Supervisor
Performance Food Group
06.2021 - 02.2023
- Optimized productivity and efficiency by coordinating driver route schedules.
- Administered driver reviews and collaborated with HR to address behavior-related issues.
- Tracked and maintained driver Hours of Service to adhere to Federal HOS regulations.
- Conducted driver interviews and selected new team members.
- Led safety meetings with Delivery drivers and other management staff
- Adjusted routes according to customer and driver need to meet excellent customer service.
- Utilized Fleet Management System Samsara to track driver progress and HOS.
- Oversaw transportation of 25 routes and 50 drivers daily by coordinating personnel and developing efficient routes and workload schedules.
Transportation Supervisor
US Foods
08.2017 - 06.2021
- Supervised 150+ delivery, relay, and backhaul drivers.
- Improved metrics and created a more desirable workplace through CI projects.
- Enhanced customer flexibility in receiving goods by scheduling key drop deliveries.
- Produced the highest level of customer satisfaction by coordinating driver routes.
- Conducted safety meetings and maintained DOT compliance.
- Tracked and collected driver money shortages reported from accounting.
- Monitored driver whereabouts and corrected logs through Xata, Omnitracs, and XRS systems.
- Hired delivery drivers in the Ft. Mill division and surrounding drop yards.
- Onboarded all new drivers by conducting new hire training and orientation.
- Oversaw routing and dispatch office for delivery of goods to Western North Carolina.
- Completed Orange Belt training.
- Supervised daily transportation operations to ensure timely deliveries and compliance with safety regulations.
- Coordinated scheduling and routing for a fleet of vehicles, optimizing delivery efficiency and reducing delays.
- Implemented training programs for new drivers, enhancing safety awareness and operational performance.
Delivery Supervisor
Pepsico
03.2016 - 08.2017
- Oversaw daily dispatch and scheduled drivers for routes.
- Conducted Safety and departmental meetings.
- Administered driver reviews in collaboration with Human Resources.
- Revised logs and monitored drivers' whereabouts through the Geotab system.
- Hired and placed all of the delivery drivers.
- Supported the Sales teams for both the large and small format business segments.
- Performed driver ride-alongs weekly to determine driver needs for efficiency.
- Monitored driver hours to meet labor hours per period.
- Coordinated efficient routes and schedules for 8 drivers daily
Education
Bachelor of Science - Parks & Recreation Administration
Southern Wesleyan University
Central, SC12.1996
Skills
- Interviewing
- Organizational skills
- Training & development
- Transportation Management (10 years)
- Microsoft Office
- Customer service
- Logistics (10 years)
- Driving (10 years)
- Food safety
- Business development
- Employee evaluation
- Project leadership
- Employee relations
- Conflict management
- Time management (10 years)
- Order picking
- Freight Experience (10 years)
- Route Driving (10 years)
- Food service
- Food safety management
- Root cause Analysis
- Presentation creation
- Computer skills
- Relationship management
- Administrative experience
- Process management
- Microsoft Office, AS400 Warehouse Management System, Samsara ELD System
- Leadership
- Transportation management systems
- Supervising experience (10 years)
Accomplishments
- Received 10 Year Safe Driver achievement award at US Foods
- Supervised team of 40 staff members.
- Collaborated with team of 6 in the development of Accident Prevention Clinic
- Achieved Employee Retention by enhancing new hire onboarding and training.
- Documented and resolved driver delivery errors which led to greater customer satisfaction and less shrink.
Certification
- CDL A
- Driver's License January 2019 to February 2024 Class A CDL
- CDL January 2019 to February 2024
- Forklift Certification
- CDL B
- CDL C
Languages
English
Timeline
Delivery Driver
Southern Glazer's Wine & Spirits
02.2024 - Current
Service Advisor
Fred Anderson Chevrolet, GMC
04.2023 - 02.2024
Router / Dock Supervisor
R + L Carriers
02.2023 - 04.2023
Transportation Supervisor
Performance Food Group
06.2021 - 02.2023
Transportation Supervisor
US Foods
08.2017 - 06.2021
Delivery Supervisor
Pepsico
03.2016 - 08.2017
Bachelor of Science - Parks & Recreation Administration
Southern Wesleyan University
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