Katherine Rojo
Houston,TX
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Rock n roll It Smoke & Vape Shop
Houston, US
06.2024 - 10.2024
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
Organizer/sales associate
Smoke N night
Houston, US
02.2024 - 06.2024
- I organize all products inside any glass case and on the wall
- I would switch items around the shop to have the areas make sense and easier for customers to find
Tailor Cutting Master
My Corporate Expressions
Jersey Village, US
09.2023 - 01.2024
- My tasks as an embroidery assistant was to cut and trim any clothing piece that was embroidered
- They needed to be folded, labeled, and sealed before any work project was due
- I needed to get any order packages ready to be sent out
Sales Associate
SMOKE IT UP
Cypress Canyon, US
03.2023 - 09.2023
- My position is to be the face of the smokeshop while I'm on the clock
- My daily task is to clean top glass shelves and doing sweeping and mopping in the morning and at 5pm if it doesn't get busy, as well as checking for rillos or anything that needs restock or filling in the gaps
- Apart from all that I love to organize everything and I love when inventory comes in
- The owner of the smokeshop seen my potential and observed how I organize all his glass cases differently
- The smoke shop looks very different from when I first started and I was offered to work in another location for him 2 hours away only to organize and to do everything I did in the current location I'm in
- I'm very neat and even though it was not asked, I would buy supplies for the shop that was much needed and I always made a list of products we are running out of to help out with keeping track in inventory
- I also made couple suggestions on delta products that I knew would sell and other suggestions of items that would sell really good and every new item that was brought in, I would sell them out in less than a week
- Customers would come back and ask when will we have more
- I also had to drive to his office myself and pick up inventory couple of times to bring it to the second location and Yes, I have my own vehicle
- I love working for a smokeshop and I got lots of experience and confidence for this position
Cashier/Customer Service/Sales Associate
Vape City
Houston, US
09.2022 - 12.2022
- Making sure the store was organized & cleaned
- 24hr store and I never missed a single shift
- I persuaded customers to buy one of our most best products & suggested the best
Temporary Employee
Magnum Staffing Services
Houston, US
08.2022 - 09.2022
- Worked at uniform superstore and did a lot of restocking and helping customers find the right size of uniform for them
Waitress/Server
The Colorado Bar and Grill
Houston, US
07.2020 - 12.2021
- I would greet customers and even sit down and chat with them
- My manager liked to keep the work environment fun and friendly
- We had almost the same customers coming in time to time so I would be their waitress every time one of my customers came in
Cashier/Customer Service
La Michoacana Meat Market
Houston, US
01.2019 - 05.2019
- We were required to be at the register at all times until closing times
- Cleaned up coffee machines and restrooms and wiped down tables and chairs
Fashion Consultant
Agaci
Houston, US
09.2018 - 12.2018
- Welcoming customers walking in the store
- Organizing shoe area and clothes on racks
- Restock and cashier
Education
High school diploma -
Taylor High School
Houston, TXSkills
- Cashiering
- Sales
- Retail sales
- Organizations
- Communication work ethic
- Teamwork
- Creativity
- Emotional intelligence
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Assistant Manager
Rock n roll It Smoke & Vape Shop
06.2024 - 10.2024
Organizer/sales associate
Smoke N night
02.2024 - 06.2024
Tailor Cutting Master
My Corporate Expressions
09.2023 - 01.2024
Sales Associate
SMOKE IT UP
03.2023 - 09.2023
Cashier/Customer Service/Sales Associate
Vape City
09.2022 - 12.2022
Temporary Employee
Magnum Staffing Services
08.2022 - 09.2022
Waitress/Server
The Colorado Bar and Grill
07.2020 - 12.2021
Cashier/Customer Service
La Michoacana Meat Market
01.2019 - 05.2019
Fashion Consultant
Agaci
09.2018 - 12.2018
High school diploma -
Taylor High School