Katherine Rosario
Los Angeles,CA
Summary
Dynamic professional with extensive experience at Prospect Airport Services and Kailey Grocery Store, excelling in customer service and data entry. Proven ability to manage high-stress situations while fostering positive relationships. Recognized for enhancing operational efficiency and training new staff, ensuring a well-prepared team dedicated to exceptional service.
Overview
10
10
years of professional experience
Work History
Store Manager
Kailey Grocery Store
Philadelphia, PA
09.2014 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Dispatcher
Prospect Airport Services
Philadelphia, PA
10.2019 - 05.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Education
Math Civics Science Charter
Philadelphia, PA06.2013
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
Timeline
Dispatcher
Prospect Airport Services
10.2019 - 05.2021
Store Manager
Kailey Grocery Store
09.2014 - 04.2024
Math Civics Science Charter