KATHERINE ROSERO MORALES
Orlando,FL
Summary
Highly organized and bilingual Scheduler and Dispatcher with 7+ years of experience in the healthcare industry. Proven ability to manage complex workflows, ensure efficient resource allocation, and prioritize tasks in a fast-paced environment. Skilled in building rapport, maintaining confidentiality, and exceeding patient satisfaction goals. Eager to leverage strong communication and interpersonal skills to contribute to a dynamic administrative role.
Overview
9
9
years of professional experience
Work History
Interpreter Services Coordinator
AdventHealth
Orlando, FL
07.2022 - Current
- Managed the daily coordination and dispatch of 16 medical interpreters across the Central Florida region and over 400 clinics, ensuring patient safety and access to language services.
- Collaborated with external vendors to secure additional interpreters for specific events or projects.
- Developed and maintained interpreter schedules, guaranteeing availability in various languages and locations.
INTERPRETER SERVICES SCHEDULER & DISPATCHER
AdventHealth
Orlando, FL
04.2017 - 07.2022
- Efficiently handled an average of 2,000 service requests per month, assigning and dispatching an average of 80 tasks daily
- Maintained strict confidentiality of all interpreted information, adhering to professional ethics and HIPAA regulations
- Created and managed department schedules, including a comprehensive contact database.
PATIENT TRANSPORTER
AdventHealth
Orlando, FL
03.2015 - 04.2017
- Fostered positive relationships with patients, visitors, and staff, consistently exceeding patient and team satisfaction expectations.
- Exhibited exceptional compliance with all regulations, inspiring colleagues to follow suit.
- Improved department productivity through effective time management skills.
Education
Associate of Arts -
Keiser University
Orlando, FLAssociate in Applied Science -
Vaughn College of Aeronautics & Technology
New York, NYSkills
- Mission Driven
- Bilingual (English & Spanish)
- Project Management
- Resource Allocation
- Patient Focus & Satisfaction
- HIPAA Compliance
- Time Management & Prioritizaion
- Database Management
Timeline
Interpreter Services Coordinator
AdventHealth
07.2022 - Current
INTERPRETER SERVICES SCHEDULER & DISPATCHER
AdventHealth
04.2017 - 07.2022
PATIENT TRANSPORTER
AdventHealth
03.2015 - 04.2017
Associate of Arts -
Keiser University
Associate in Applied Science -
Vaughn College of Aeronautics & Technology
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