Katherine Rudd

• Set up and tore down all catering services in banquet halls and at customer locations.
• Worked multi-course dinners with pre-plated foods.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Checked catering orders for inclusion of required menu items.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Checked identification of guests to verify age requirements for alcohol purchase.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Poured wine, beer and cocktails for patrons.
• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

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• Top 5 sales rep in the company for 7 consecutive months
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Fostered relationships with customers to expand customer base and retain business.
• Fluent in systems and processes
• Coached and trained incoming new hires
• Presented and strategized monthly plans and targets w/leadership
• Developed key customer relationships to increase sales.

• Toured the property w/ prospective tenants
• Distribute and follow up w/ tenants on renewal notices
• Performed apartment applications using ENTRATA systems
• Assisted residents w/ any concerns
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Oversaw daily operations, maintenance and administration of various properties.
• Encouraged prospective tenants to fill out applications after property tours.

• Provide comprehensive sales experience to clients
• Consistently meet and exceed key performance objectives
• Educate and setup accounts w/ clients
• Identify and trouble shoot client issues
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Processed payments and maintained accurate drawers to meet financial targets.