Katherine Ruffner
Latrobe,PA
Summary
Detail-oriented, adaptable, and motivated Operations and Business Development Director with 15+ years of experience steering highly productive teams and daily processes to accomplish organizational goals. Collaborative and strategic leader skilled in professionally communicating, improving processes with innovative solutions, and managing performance, compliance, relationships, and multiple projects in dynamic environments. Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
17
17
years of professional experience
Work History
Business Development Manager
Hillview Motors
Greensburg, PA
01.2022 - Current
- Processed requests using CRM software and careful attention to detail, raising efficiency by 80% while maintaining quality standards
- Generate leads by calling prospective buyers and implementing targeted marketing strategies, achieving a 70% conversion ratio
- Steered the business development department by establishing organized workflows and researching industry trends, leading to effective changes and improvements
- Oversaw an online lead system using excellent organizational skills, contributing to seamless business development operations within the CRM
- Recruited potential buyers by crafting engaging and effective correspondence, growing customer traffic by 50%
- Projected performance and sales by analyzing market trends
Area Operations Director
Family Behavioral Resources
Monroeville, PA
12.2020 - 01.2022
- Direct operations by providing strategic leadership and analyzing performance
- Support recruitment by planning campaigns and marketing efforts
- Impact profitability by making sound business decisions, consistently confirming alignment with organizational goals and increased KPI's
- Developed and implemented operational policies, procedures, and initiatives to ensure compliance with applicable laws and regulations.
- Set goals and expectations for 200+ reports within 9 offices using performance review process, holding staff accountable.
- Worked with management team to develop operational goals aligned with business strategy.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
Business Development Manager
Hillview Motors
Greensburg, PA
05.2019 - 12.2020
- Processed requests using CRM software and careful attention to detail, raising efficiency by 80% while maintaining quality standards
- Generate leads by calling prospective buyers and implementing targeted marketing strategies, achieving a 70% conversion ratio
- Steered the business development department by establishing organized workflows and researching industry trends, leading to effective changes and improvements
- Oversaw an online lead system using excellent organizational skills, contributing to seamless business development operations within the CRM
- Recruited potential buyers by crafting engaging and effective correspondence, growing customer traffic by 50%
- Projected performance and sales by analyzing market trends
Operations Supervisor
Best Buy
Greensburg, PA
09.2017 - 12.2019
- Addressed customer issues by attentively listening to concerns and creatively problem-solving
- Hired and onboarded employees by assessing qualifications, conducting in-depth interviews, and processing paperwork, ensuring a smooth transition into the position
- Completed new hire trainings and ongoing development
- Balanced and recorded bank deposits
- Processed payroll and employee file retention for 200+ employees
- Prevented theft by complying with standard security procedures, successfully decreasing losses by 10% each year
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Mobile Manager
Best Buy Mobile
Greensburg, PA
09.2012 - 09.2017
- Facilitated store meetings by setting and communicating goals, successfully motivating and coaching a team of 10 employees
- Hired and onboarded employees by assessing qualifications, conducting in-depth interviews, and processing paperwork, ensuring a smooth transition into the position
- Assisted 3+ customers per day by completing transactions, engaging in positive interactions, and troubleshooting issues, boosting customer satisfaction ratings by 20%
Bar Manager
Tin Lizzy
Youngstown, PA
06.2009 - 09.2012
- Served 100+ customer per day by recording, preparing, and delivering orders, complying with all age requirement guidelines and protocols
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Trained new employees by demonstrating techniques and monitoring performance, decreasing employee turnover
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Field Services Market Administrator
Geek Squad
Cranberry Township, PA
06.2008 - 01.2011
- Executed employee recruitment, hiring, and onboarding processes by collaborating with 3 districts and coordinating screenings
- Organized employee files, schedules, payroll, travel, compliance, and training requirements by effectively multitasking and prioritizing time, impacting 100+ employees
- Supervised a fleet of 30+ vehicles by planning inspections and timely services, verifying compliance with state requirements
Education
Bachelor of Science - Business Management
University of Pittsburgh
MBA - Project Management
Capella University
Associate - Liberal Arts
Westmoreland County Community College
Skills
- Operations management
- Effective Solutions Development
- Strategic Leadership
- Collaborative Relationship Management
- Data management
- Professional Development Training
- Strong Verbal Communication Skills
- Forecasting
Timeline
Business Development Manager
Hillview Motors
01.2022 - Current
Area Operations Director
Family Behavioral Resources
12.2020 - 01.2022
Business Development Manager
Hillview Motors
05.2019 - 12.2020
Operations Supervisor
Best Buy
09.2017 - 12.2019
Assistant Mobile Manager
Best Buy Mobile
09.2012 - 09.2017
Bar Manager
Tin Lizzy
06.2009 - 09.2012
Field Services Market Administrator
Geek Squad
06.2008 - 01.2011
MBA - Project Management
Capella University
Associate - Liberal Arts
Westmoreland County Community College
Bachelor of Science - Business Management
University of Pittsburgh
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