* Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
* Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
* Advise and review rental charges; and provide an accurate receipt to the customer.
* Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
* Inquire about service, satisfaction and document dissatisfaction.
* Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
* Use of proper statement to determine if vehicle is being returned with full tank of gas.
* Complete a service alert for any mechanical and or body damage communicated by the customers.
* Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
* Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
* Keep lot organized for ease of access and traffic flow.
* Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
* Understand the damage loss report reporting procedure.
  
Equal Opportunity Employer/Disability/Veterans

Customer Service Representative (General)

Full Time Customer Service Return Agent Oakland Airport

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Proven Customer Service Representative at Enterprise Alamo National Rental Car, excelling in problem resolution and computer proficiency. Enhanced cus

To secure a professional position with a company in which I can showcase my strong communicative, interpersonal, and analytical skills, while continui

Dynamic professional with extensive experience at Alamo Heights ISD, excelling in operations and budget management. Proven track record in client mana

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and ach

Dynamic and goal-oriented professional with experience as a Camp Leader at Oakland Kajukenbo Kwoon, fostering inclusivity and safety. Proven ability t

Motivated and community-focused Public Health student with strong interdisciplinary experience in science communication, cross-cultural exchange, and 

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-

Professional service professional with strong track record in delivering customer satisfaction and efficient problem resolution. Known for exceptional

Service professional with focus on high standards and results. Brings valuable experience in handling customer inquiries and ensuring service excellen

Katherine Ruiz

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Kitchen Manager

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Service Agent

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Associate of Science - Social Sciences

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