Katherine Saballos
Kennesaw,GA
Summary
Efficient Telemetry Technician with advanced knowledge of EKG/ECG and stress testing analysis. Organized and attentive to detail with enthusiasm for fostering exceptional patient care. Highly skilled in operating and monitoring telemetry equipment to realize accurate results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Telemetry Technician
Wellstar Kennastone Hospital-Marietta, GA
06.2023 - Current
- Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities. Able to identify V-Tach, V-Fib, Bradycardia, Tachycardia, including the ability to detect lethal rhythms.
- Educated new employees on correct use and interpretation of telemetry equipment, fostering a knowledgeable and skilled workforce.
- Followed all protocols to respond to irregular cardiac activity.
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Utilized advanced knowledge of arrhythmias to identify potential life-threatening events promptly and notify appropriate medical personnel accordingly.
- Consistently adhered to strict HIPAA guidelines when handling confidential patient information, maintaining trust and integrity within the workplace.
Medical Technician
The Lipedema Surgery Center-Roswell, GA
08.2021 - Current
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
Medical Receptionist
The Lipedema Surgery Center-Roswell, GA
06.2021 - Current
- Proficient in Medisoft and Office Hours Answers phone calls and can mostly answer patient questions without help from MA or Doctor Responds to patient emails in a timely manner
- Organized and Self Motivated Keeps patient charts up to date and can create new charts in Medisoft Understands basic medical terminology Can call in prescriptions Preps patient records for charts Works closely surgery coordinator to prep patient charts for surgery
Customer Service Representative
Publix-Marietta, GA
10.2013 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Sales Representative
SAMPS DME
06.2017 - 06.2019
- Field Sales Representative for Diabetic Footwear, this included measuring for best fit, taking in to consideration patients health needs.
- Proper foot notioning of patient with sores and wounds
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Participated in trade shows and conferences to network and generate leads. Maintainedined patient records
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Education
College Degree in EKG Technician - Telemetry Technician
Kennesaw State University
Kennesaw, GA04.2023
High school -
Hillgrove High School
Powder Springs, GA05.2014
Skills
- Customer Service
- Cash Handling
- Administrative Experience
- Microsoft Office Suite (10 years)
- Medical Receptionist
- Medical Office Experience
- EMR Systems - EPIC & Medisoft
- Laboratory Experience
- Patient Care
- Cardiac Rhythm Analysis and Activity Evaluation
- HIPAA Regulations and Compliance
- Telemetry equipment operation
- Patient Chart Management and Clinical Documentation
Certification
Certified EKG Technician, 04/2023 to Present
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Telemetry Technician
Wellstar Kennastone Hospital-Marietta, GA
06.2023 - Current
Medical Technician
The Lipedema Surgery Center-Roswell, GA
08.2021 - Current
Medical Receptionist
The Lipedema Surgery Center-Roswell, GA
06.2021 - Current
Sales Representative
SAMPS DME
06.2017 - 06.2019
Customer Service Representative
Publix-Marietta, GA
10.2013 - 05.2021
College Degree in EKG Technician - Telemetry Technician
Kennesaw State University
High school -
Hillgrove High School
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