Katherine Sanchez
Cohutta
Summary
Dynamic professional with solid experience in inventory control and team management. Proven ability to enhance customer satisfaction and ensure safety compliance while streamlining processes to boost operational efficiency.
Overview
12
12
years of professional experience
Work History
Key Holder Assistant Manager
Claire's Boutique
Dalton, Ga
01.2022 - 02.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Trained new staff on store policies, procedures, and customer engagement techniques.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted in inventory management by restocking merchandise and organizing displays.
- Collaborated with team members to achieve sales goals through promotional initiatives.
- Enforced company policies ensuring compliance with safety standards and operational procedures.
Material Handler Fork Lift Operator
FOSS
Chatsworth, GA
06.2019 - 12.2021
- Operated forklifts and pallet jacks to transport materials, enhancing workflow across warehouse.
- Loaded and unloaded shipments, ensuring accuracy in inventory management.
- Moved inventory items to designated locations, ensuring organized and accessible storage.
- Collaborated with team members to streamline material flow processes.
- Conducted regular inspections of equipment and maintained safety protocols.
- Implemented improvements in packing processes, reducing damage rates during transit.
- Moved inventory items to designated locations, ensuring organized and accessible storage. to appropriate locations.
Heat Set Operator
Engineered Floors
Dalton, Ga
06.2016 - 05.2019
- Operated heat set machinery to ensure consistent production quality.
- Monitored equipment performance to identify improvement opportunities.
- Conducted routine maintenance to minimize downtime and enhance efficiency.
- Trained new operators on safety protocols and machine operation procedures.
- Collaborated with team members to enhance workflow processes and increase output.
- Implemented best practices for material handling to reduce waste.
- Analyzed production data to identify trends and improve operational metrics.
- Documented daily activities and equipment downtime to support operational analysis.
- Maintained detailed records of machine settings, adjustments made during operation, and any issues encountered throughout the production process for future reference or troubleshooting purposes.
Sandwich Artist
SUBWAY®Restaurants
Dalton, Ga
09.2016 - 11.2018
- Prepared high-quality sandwiches efficiently while adhering to food safety standards.
- Trained new team members on sandwich preparation and customer service protocols.
- Ensured accurate order fulfillment by following customer specifications and preferences.
- Increased speed of service through effective multitasking and time management skills.
- Implemented process improvements that increased speed of service during peak hours.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Developed strong relationships with customers, enhancing overall dining experience and loyalty.
- Assisted in inventory management, tracking supplies, and minimizing waste effectively.
- Monitored equipment functionality, performing minor repairs to ensure uninterrupted operations.
Assistant Store Sales Manager
Kangaroo Express
Dalton, Ga
05.2011 - 08.2016
- Led store operations, ensuring consistent adherence to company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service excellence.
- Spearheaded employee coaching initiatives focusing on upselling techniques and product knowledge enhancement for improved performance metrics.
- Developed promotional strategies, increasing foot traffic and boosting sales during peak seasons.
- Implemented loss prevention measures, safeguarding assets and minimizing shrinkage within the store.
- Analyzed sales data to identify trends, driving inventory management and stock optimization.
- Elevated customer satisfaction through effective issue resolution and proactive engagement initiatives.
- Collaborated with upper management on strategic planning initiatives to enhance overall store profitability.
Education
High School Diploma -
Dalton High School
Dalton, GaSkills
- retail operations
- inventory control
- merchandising strategies
- Warehouse operations
- order picking
- rf scanner
- Forklift
- microsoft word
- team management
- Customer service
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Key Holder Assistant Manager
Claire's Boutique
01.2022 - 02.2023
Material Handler Fork Lift Operator
FOSS
06.2019 - 12.2021
Sandwich Artist
SUBWAY®Restaurants
09.2016 - 11.2018
Heat Set Operator
Engineered Floors
06.2016 - 05.2019
Assistant Store Sales Manager
Kangaroo Express
05.2011 - 08.2016
High School Diploma -
Dalton High School