KATHERINE SANTIAGO
Paterson,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2025
2025
years of professional experience
Work History
Advance cleaning solutions
- Clean and supply designated facility areas
- Perform various cleaning actions such as dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc
- Perform and track routine inspection
- Perform and track maintenance activities
- Notify management in case there is a need for repair and interventions
- Make adjustments and perform minor repairs
- Stock and maintain supply rooms
- Cooperate with the rest of the staff
- Follow all health and safety regulations
Warehouse
- Perform an array of functions that may include receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock in the warehouse
Driver/Dispatch
Transdev
05.2024 - 08.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
Driver
Amazon
08.2023 - 04.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Customer Service Manager
MonseSmokeshop LLC
01.2022 - 04.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Waiter/ Host
Santana's Staffing Services
11.2015 - 10.2018
- Resolve Problems involving patron's reservations and seating preference
- Cheerful greet guests, take them to their table and provide them with a menu
- Always with a smile provide them with food and drinks as requested
Supply Logistic
Eastside High School JROTC
09.2015 - 06.2016
- Maintain Accountability of all equipment and supplies used by the unit
- Create a JROTC clothing and equipment record for each cadet
- Maintain all cadet supply records in proper order
- Issue clothing, insignia, and other supply items as directed by the Battalion commander, battalion executive officer or the instructor staff
- As well as the unloading and unpacking of this cargo
- Logistics workers may perform duties including inventory control, pricing and ticketing, and merchandise assembly
Cashier
C-Town Supermarket
01.2016 - 02.2016
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Accepting Payments, ensuring all prices and quantities are accurate and providing a receipt to every customer
Education
Certificate - Cosmetology
Yam 21 One Stop Nail Salon
Haledon, NJ11.2024
HS Diploma -
Eastside High School
Paterson, NJ06.2016
Skills
- Customer services-oriented
- Excellent ability to prioritize
- Professional and personable
- Organized and Detail-Oriented
- Training
- Conflict Resolution
- Strong Relationship builder
- Ability to handle fast paced environment
- Adaptable and willing to learn
- Bilingual (English-Spanish)
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Computer Skills
- Calm Under Pressure
References
References Furnished Upon Request
Languages
Spanish
Native or Bilingual
Timeline
Driver/Dispatch
Transdev
05.2024 - 08.2024
Driver
Amazon
08.2023 - 04.2024
Customer Service Manager
MonseSmokeshop LLC
01.2022 - 04.2024
Cashier
C-Town Supermarket
01.2016 - 02.2016
Waiter/ Host
Santana's Staffing Services
11.2015 - 10.2018
Supply Logistic
Eastside High School JROTC
09.2015 - 06.2016
HS Diploma -
Eastside High School
Advance cleaning solutions
Warehouse
Certificate - Cosmetology
Yam 21 One Stop Nail Salon
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