Katherine Santos
Santa Clara,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Assembly Technician
Intuitive
07.2022 - 08.2024
- Performed assembly of products according to specifications and instructions.
- Reassembled and adjusted components to meet required specifications.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Assisted in troubleshooting and resolving issues during the assembly process, minimizing delays in production schedules.
- Increased team productivity, training new hires on assembly procedures and techniques.
Business Support Specialist
The Sliding Door Company
08.2017 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Certificate of Completion: Introduction of Marketing - Marketing
University of British Columbia
Vancouver, Canada06.2016
No Degree - Liberal Arts And General Studies
De Anza College
Cupertino, CA01.2014
Adult Education Diploma -
Fremont High School
Sunnyvale, CA06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Outlook
- Product Knowledge
- Administrative Support
- Customer Relations
References
Available upon request
Timeline
Assembly Technician
Intuitive
07.2022 - 08.2024
Business Support Specialist
The Sliding Door Company
08.2017 - 04.2020
Certificate of Completion: Introduction of Marketing - Marketing
University of British Columbia
No Degree - Liberal Arts And General Studies
De Anza College
Adult Education Diploma -
Fremont High School
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