Katherine Sax
Dayton
Summary
Organized and adaptable professional with a solid background in membership services and company management. Proven ability to support administrative tasks, manage member inquiries, and coordinate successful events to support company goals.
Overview
6
6
years of professional experience
Work History
Membership Services Assistant
Ncr Country Club
Dayton
10.2023 - Current
- Assisted members with inquiries and provided exceptional customer service.
- Coordinated member events and activities to enhance community engagement.
- Resolved member feedback and concerns promptly, enhancing member satisfaction.
- Supported administrative tasks including data entry and filing documentation.
- Collaborated with team members to streamline service processes and improve efficiency.
- Conducted facility tours for prospective members, highlighting amenities and services.
- Managed communications through email, phone, and in-person interactions to ensure seamless member support.
- Assisted members with navigating the organization's website in order to access available resources or submit forms electronically.
- Performed administrative tasks such as filing documents, preparing reports, and conducting research.
- Trained new employees on proper procedures for handling customer service requests related to membership services operations.
- Analyzed data collected from surveys and conducted research in order to make recommendations for improving membership services processes.
- Monitored social media channels for comments or inquiries from current or potential members.
- Responded promptly to emails sent by current or prospective members concerning their accounts or other relevant topics.
- Collaborated with departments on membership services projects to improve overall service delivery.
- Handled incoming calls from members for assistance with billing questions or other membership-related issues.
- Maintained a high level of professionalism when interacting with both internal and external stakeholders involved in the delivery of membership services programs.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained confidentiality of sensitive employee information throughout all processes.
- Collaborated with finance team to support audits and financial reporting needs.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Performed calculations to ensure accuracy of all salary payments.
- Designed promotional campaigns using digital media such as email newsletters, webinars, social media posts to drive engagement and sales growth.
- Created digital images for a variety of projects, including websites, brochures, logos, advertisements, and other graphic designs.
- Designed logos and other branding assets for use in digital media campaigns.
- Collaborated with design team on graphic elements for digital campaigns such as logos, banners.
Service Manager
Chipotle Grill
Beavercreek
06.2020 - 10.2023
- Oversaw daily operations of service department, coordinating scheduling and workflow management.
- Supervised daily operations, enhancing service delivery and customer satisfaction.
- Implemented inventory controls, optimizing stock levels and minimizing waste.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Assisted with various duties during peak periods and employee absences.
- Provided technical support for hardware and software issues experienced by customers.
Education
High School Diploma -
Belmont High School
Dalton, OH05-2022
Skills
- Highly organized and adaptable, with the ability to respond quickly to unexpected changes
- Event coordination and preparation
- Customer relationship management
- Digital marketing
- Billing administration
- Organization and recordkeeping
- Delivers prompt, professional, high-quality responses across email and phone
Accomplishments
- Employee of the Year 2025
Timeline
Membership Services Assistant
Ncr Country Club
10.2023 - Current
Service Manager
Chipotle Grill
06.2020 - 10.2023
High School Diploma -
Belmont High School