Katherine Schonhoeft
Chick-Fil-A Restaurant
Richmond,VA
9
years of professional experience
Proven Pharmacy Technician Trainee with a track record of enhancing pharmacy operations at Bremo Pharmacy through meticulous attention to detail and superior customer service. Skilled in medication dispensing, inventory organization, improved patient safety, and satisfaction. Demonstrated adaptability and problem-solving skills, contributing to efficient team collaboration and pharmacy software proficiency.
Work History
Team Member
2 Years- Delivered friendly guest service while taking accurate orders at front counter and drive-thru.
- Prepared menu items following food safety, quality, and Chick-fil-A kitchen standards.
- Supported smooth service by coordinating orders between front-of-house and back-of-house stations.
- Maintained clean, organized work areas through restocking, sanitizing, and equipment upkeep.
- Resolved guest concerns quickly, ensuring positive service and efficient order corrections.
- Trained new team members on register use, service flow, and restaurant procedures.
- Assisted with opening and closing tasks, including station setup, inventory checks, and cleanup.
- Adapted to changing rush periods by shifting between cashier, food prep, and dining room support.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
PHARMACY TECHNICIAN TRAINEE
1 Year 10 Months- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Collected co-payments or full payments from customers.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients' needs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Reviewed and verified customer information and insurance provider information.
- Assisted with filling of over 50-100 prescriptions daily.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Ensured regulatory compliance with thorough record-keeping practices, including accurate documentation of medication dispensing activities.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Improved patient adherence to medication regimes by participating in reminder call programs.
- Conducted regular checks on medication expiration dates, ensuring dispensing of safe and effective drugs.
- Improved patient safety with meticulous attention to detail in medication packaging and labeling.
- Enhanced pharmacy operations by accurately filling prescriptions under supervision of licensed pharmacist.
- Supported pharmacy cleanliness and organization, maintaining hygienic environment for medication handling.
- Fill patient medication packs.
PHARMACY TECHNICIAN TRAINEE
4 Years 7 Months- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Assisting with filling medication pill packs.
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Developed and implemented improvements to pharmacy organization system.
- Filled and packed approximately 25-30 patient pill packs a day.
Education
GED
Online
Skills
Problem-solving skills
Inventory organization
Effective communication skills
Pharmacy Software Proficiency
Medication Dispensing
Medication Storage Procedures
Adherence to Protocols
Updating medication histories
Team Collaboration
Labeling Accuracy
File Management
Insurance Verification
Customer Service
Attention to Detail
Prescription Filling and Labeling
HIPAA Compliance
Timeline
Team Member
Chick-Fil-A Restaurant
10.2024 - 10.2026Read More
PHARMACY TECHNICIAN TRAINEE
Bremo Pharmacy
11.2022 - 09.2024Read More
PHARMACY TECHNICIAN TRAINEE
Lafayette Pharmacy
04.2018 - 11.2022Read More
GED
Read More