Katherine Scott
Chicago,IL
Summary
Customer service representative/sales driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Overview
11
11
years of professional experience
Work History
Customer Service/Sales
American Chamber of Commece Resource
Chicago, IL
11.2006 - 12.2014
- Answered an average of 150 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Routinely answered customer questions regarding merchandise and pricing.
- Dedicated to continuously improving sales abilities and product knowledge.
- Achieved sales goals and service performance requirements of $6,000.00 a month through new customer sales.
Administrative Assistant
Blackhawk Moving and Storage
Sycamore, IL
04.2004 - 10.2006
- Politely assisted customers in person and via telephone.
- Created weekly and monthly reports and presentations
- Managed daily office operations and maintenance of equipment.
- Created and maintained spreadsheets using excel functions and calculations to develop reports.
- Maintained the front desk/reception area in a neat and organized fashion.
- Served as central point of contact for all outside vendors needing to access the building.
- Order and distributed office supplies while adhering to a fixed office budget.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- open and properly distributed incoming mail.
Education
High School Diploma -
Jones Commercial High School
Chicago, ILAssociate of Arts -
Kishwaukee Community College
Skills
- Quick learner
- High customer service standards
- Strong work ethics
- MS Windows proficient
- Exceptional communication skills
- Strong client relations
- Strategic sales knowledge
- Credit card processing
Timeline
Customer Service/Sales
American Chamber of Commece Resource
11.2006 - 12.2014
Administrative Assistant
Blackhawk Moving and Storage
04.2004 - 10.2006
High School Diploma -
Jones Commercial High School
Associate of Arts -
Kishwaukee Community College
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