Katherine Sexton
Saint Louis,MO
Summary
Dynamic culinary professional with extensive experience in managing kitchen operations and fostering team collaboration. Proven track record in innovative recipe creation while consistently adhering to health regulations and standards. Recognized for exceptional teamwork and adaptability to evolving kitchen demands, demonstrating strong culinary techniques and meticulous attention to detail. Committed to delivering high-quality dining experiences through effective leadership and a passion for culinary excellence.
Overview
6
6
years of professional experience
Work History
Kitchen Manager
Upshot Coffee
St Louis, MO
11.2024 - Current
- Trained new staff in kitchen operations, procedures and food prep standards.
- Maintained accurate inventory of all food items, supplies and equipment to ensure efficient operations.
- Demonstrated excellent organizational skills in managing the daily operations of a busy kitchen environment.
- Verified daily prep lists to confirm correct amount of prepared products.
- Oversaw kitchen staff to achieve proper recipe completion and quality standards.
- Implemented new menu items while ensuring quality standards were met according to recipes and instructions.
General Manager
Show-Me Organics (Formerly SLCC LLC)
St Louis, MO
07.2023 - 09.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Organized and lead community events, reaching local residents increasing organization visibility.
- Designed and implemented over 50+ digital and print marketing materials, increasing brand recognition.
Front of House Manager
COMA Coffee
St Louis
01.2023 - 05.2023
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed staff scheduling, payroll processing, and other administrative duties related to personnel management.
Administrator - Business Operations
LSL Management
US
04.2021 - 01.2023
- Assisted medical use in identifying medicines and methods of medication that best fit individual needs.
- Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.
- We provided formal coaching and support, assisting and supporting stores in sales and customer service.
- Partnered closely with senior leadership and creative team to accumulate and disseminate best practices.
- Managed campaigns with a specific focus to meet customer needs and creative visions.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Excelled in every store position and regularly backed up front-line staff.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Front of House Manager
La Bella Vie Café
07.2020 - 05.2021
- Demonstrated ability to effectively manage front of house staff, ensuring optimal customer service and satisfaction.
- Performed opening and closing procedures and side work duties according to station rotation assignment.
- Proficiently managed daily inventory, ordering supplies as needed to maintain stock levels.
- Developed strategies to enhance guest experience through efficient restaurant operations.
Education
Associate of Arts - Business Administration And Management
Arizona State University
AZHigh School Diploma - undefined
Hazelwood West High School
05-2014
Skills
- Cultural Awareness
- Creative Thinking
- Self-Motivated
- Leadership
- Food preparation
- Food safety compliance
- Multitasking and organization
- Attention to detail
- Supply ordering
- Team collaboration and leadership
Timeline
Kitchen Manager
Upshot Coffee
11.2024 - Current
General Manager
Show-Me Organics (Formerly SLCC LLC)
07.2023 - 09.2024
Front of House Manager
COMA Coffee
01.2023 - 05.2023
Administrator - Business Operations
LSL Management
04.2021 - 01.2023
Front of House Manager
La Bella Vie Café
07.2020 - 05.2021
High School Diploma - undefined
Hazelwood West High School
Associate of Arts - Business Administration And Management
Arizona State University