Katherine Shafer
Muskegon,MI
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
6
6
years of professional experience
Work History
Bartender
Olive Garden Restaurant
Muskegon, MI
04.2023 - Current
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Developed good working relationships with fellow employees through effective communication.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Cleansed glasses with sanitizing solution after each use.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Poured wine, beer, and cocktails for patrons.
Administrative Assistant
Dicks Sporing Goods
Muskegon, MI
04.2019 - 03.2023
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed office supplies inventory and placed orders when necessary.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices for payment using accounting software applications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Facilitated communication between different departments within the organization.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Conducted research on various topics as requested by management.
Education
High School Diploma -
Hesperia High School
Hesperia, MI06-2018
Some College (No Degree) - Diagnostic Medical Sonography
Baker College
Muskegon, MISkills
- Patient assessment
- Team collaboration
- Attention to detail
- Problem solving
- Time management
- Outstanding customer service
- Excellent judgment
- Courteous
- Engaging personality
- Highly reliable
- Team player attitude
- Anticipating guest needs
- Payment processing
- Customer service
- Healthcare documentation
- Customer relationship management
Timeline
Bartender
Olive Garden Restaurant
04.2023 - Current
Administrative Assistant
Dicks Sporing Goods
04.2019 - 03.2023
High School Diploma -
Hesperia High School
Some College (No Degree) - Diagnostic Medical Sonography
Baker College