Katherine Sorchilla
Johnstown,PA
Summary
- Results-driven management professional with strong background in team collaboration and organizational leadership. Adept at strategic planning, operations management, and driving initiatives to achieve goals. Known for adaptability and reliability, with focus on delivering impactful outcomes. Skilled in stakeholder communication, project oversight, and resource optimization.
- Dynamic barista with a proven track record at Starbucks Coffee Company, excelling in time management and customer engagement. Recognized for enhancing customer loyalty through exceptional service and effective team collaboration. Skilled in cash handling and quality control, consistently fostering a positive atmosphere even during peak hours.
Overview
4
4
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
10.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Education
Bachelor of Arts - Organizational Leadership Project Management
Arizona State University
Tempe, AZ12-2025
High School Diploma -
Westmont Hilltop High School
Johnstown, PA06-2017
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Opening and closing duties
- Active listener
- Cash handling
- Quality control
- Clear communication
- Team collaboration
- Adaptable and flexible
Timeline
Barista
STARBUCKS COFFEE COMPANY
10.2021 - Current
Bachelor of Arts - Organizational Leadership Project Management
Arizona State University
High School Diploma -
Westmont Hilltop High School
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