Katherine Soto
New York,NY
Summary
Thoughtful and organized multi-tasker with nine years of cashier experience. Able to self-motivate, prioritize, and effectively work to complete many tasks calmly under pressure.
Overview
13
13
years of professional experience
Work History
Receptionist
Envíos De Valores La Nacional Corp
2023.02 - Current
- Transferring incoming calls to the corresponding department
- Unclaimed calls to customer
- Register incoming and outgoing checks
- Distribute mails to each corresponding department
- Identify which bills belong to each branch
- Restock Office Supplies
- Certified and regular mails
- Direct customer to their closest branch
Sales Associate
Shopfair Supermarket
2018.03 - 2023.01
- Handled the cash register; gave customers change; open and close register during shift
- Assist customers with product selection based on their need
- Organize and re-arrange merchandise based on the supermarket necessities
- Administered and verified payments including electronic funds
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
Sales Associate
Shopfair Supermarket
2010.08 - 2016.06
Education
AAS - Aging and Health Studies
Hostos Community College of The City University of New York
The Bronx, NYHigh School Diploma -
George Washington High School
06.2010
Skills
- Great mathematical computing skills
- Proficient in
- Microsoft Word and PowerPoint
- Multitask with outstanding organizational skills
- Order Taking
- Cash Register Systems
- Stocking and Replenishing
- Refunds and Exchanges
- Money Handling
- Staff Training
- Product Knowledge
- Product and Service Sales
- Cleaning and Sanitizing
- Conflict Resolution
- Receipt and Refund Issuance
- Customer Service Excellence
Languages
English, Spanish
Native or Bilingual
Timeline
Receptionist
Envíos De Valores La Nacional Corp
2023.02 - Current
Sales Associate
Shopfair Supermarket
2018.03 - 2023.01
Sales Associate
Shopfair Supermarket
2010.08 - 2016.06
AAS - Aging and Health Studies
Hostos Community College of The City University of New York
High School Diploma -
George Washington High School
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