Dynamic professional with a strong background in psychiatric rehabilitation and group facilitation. Recognized for effective communication and organizational skills, consistently aiding participants in navigating entitlements and access to essential services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Peer Bridger
Baltic Street Wellness Solutions
Staten Island, NY
07.2024 - Current
Provided psychiatric rehabilitation services and direct support to participants, modeling recovery and self-help principles.
Managed participant caseloads with timely, accurate documentation in AWARDS Database, maintaining confidentiality per HIPAA standards.
Facilitated group sessions, workshops, and trainings, including sharing personal recovery experiences to promote self-advocacy.
Assisted participants with entitlements, employment, and educational support, including accompaniment to appointments.
Coordinated referrals and linkages to mental health, medical, social, and financial services.
Participated in ongoing professional training to maintain certifications and ensure policy compliance.
Supported management with reporting (weekly, monthly, quarterly, year-end), staff supervision, recruitment, and interviews.
Travel Advisor
Key to the World Travel
07.2023 - 12.2024
Assisted clients with planning and booking their vacations.
Trained and certified to sell travel for corporations by Disney, Universal, and other major entertainment and travel industries including all major cruise lines
Sold travel insurance to clients on top of their vacation packages
Continued training and certification in new travel programs and systems to stay updated on trends and new knowledge required to be more efficient as a travel advisor
Itinerary management/planning, booking, and travel writing
Assistant Manager
Bozo's Army and Navy
Staten Island, NY
03.2021 - 06.2024
Assisted customers with product information and purchasing of work apparel and footwear
Responsible for overseeing daily store operations
Handling transactions with cash register/charge card systems
Unpacked, accounted for, and stored daily inventory deliveries as well as maintained organization of stock in store
Education
Bachelor of Science - Psychology
The College of Staten Island
Staten Island, NY
08-2021
Skills
AWARDS database management
Conflict resolution
Organizational skills
Proficient in Microsoft Office and Adobe programs
Strong active listening and communication skills
Effective problem-solving and decision-making abilities
Demonstrates patience and empathy in challenging situations