Katherine Sung
Fremont,California
Summary
I have over four years of experience working at a Korean government agency, where I was responsible for handling various aspects related to imported products, including import procedures and customs clearance, market research, trade fair participation, new product launches, and both online and offline marketing initiatives. Through this role, I gained extensive experience in supporting and managing market entry strategies for imported products.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Korea Agro-Fisheries and Food Trade Corporation
10.2017 - 07.2022
- Responsible for localization support projects
- In charge of overseas joint logistics operations
- Provided support for trade fair/exhibition projects
- Managed online and offline promotional events
- Monitoring international trends and identifying non-tariff barriers
Sales & Training Instructor (Korean & Chinese)
(HUMAN FACTOR BIOTECH CO., LTD
07.2015 - 04.2016
- Successfully proposed and gained the General Manager’s support to establish three new functional teams and improve key management systems and operational procedures (SOPs). The newly established teams are:
(1) Training and Development
(2) New Product Development
(3) Customer Complaint Handling
- Training and Development
Organized and successfully conducted over 10 internal training sessions on products and key topics. Post-training assessments and reflection reports were implemented to enhance employee competence. The sessions received highly positive feedback from participants (see attached documents).
- Customer Complaint Handling
Provided training on customer service skills, developed a standardized complaint-handling SOP, and conducted case-based training. Personally resolved several urgent and sensitive customer complaints, including a notable case involving animal-derived ingredients in cosmetic products.
- New Product Development
Established a product review committee mechanism, streamlined the product evaluation and launch process, and implemented follow-up procedures to improve overall management efficiency.
Marketing Specialist
HUANG-YU TECHNOLOGY CORPORATION
06.2005 - 06.2007
- Acted as the liaison with the Korean headquarters, supporting order placement, import coordination, and local inspection processes.
- Assisted in creating training materials and delivered educational sessions.
- Provided interpretation services during visits from Korean headquarters personnel.
- Collected market intelligence and contributed to the development and analysis of marketing and pricing strategies.
- Supported various marketing campaigns and product launch events; hosted brand ambassadors during promotional activities.
- Served as Executive Assistant to the General Manager.
Education
BBA - International Business Administration
Chinese Culture University
08-2018
Bachelor of Science - Department of Secretarial Science
National Taipei University of Business
Taipei, Taiwan01-2005
Skills
- Proficient in Chinese, Korean, and English
- Client support
- Collaborative team management
- Workforce education
Timeline
Assistant Manager
Korea Agro-Fisheries and Food Trade Corporation
10.2017 - 07.2022
Sales & Training Instructor (Korean & Chinese)
(HUMAN FACTOR BIOTECH CO., LTD
07.2015 - 04.2016
Marketing Specialist
HUANG-YU TECHNOLOGY CORPORATION
06.2005 - 06.2007
BBA - International Business Administration
Chinese Culture University
Bachelor of Science - Department of Secretarial Science
National Taipei University of Business
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