Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Tan

Louisville,KY

Summary

Driven and dynamic professional with a proven track record in customer service and teamwork, honed across roles at Academy Sports and Outdoors, Cold Stone, and UPS Freight. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional problem-solving and time management skills. Demonstrated ability to lead and collaborate, achieving significant improvements in team performance and customer engagement.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Academy Sports and Outdoors
05.2024 - 07.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.

Manager

Cold Stone
02.2018 - 04.2024
  • Accomplished multiple tasks within established timeframes.
  • Mixing ice cream and serving to customer
  • Prepping store for closers
  • Cleaning floors, machines, and supplies
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees
  • Hiring/firing employees

Warehouse Package Handler

UPS Freight
12.2023 - 01.2024
  • Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed jams and unblocked conveyor system to maintain flow
  • Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Checked products for damage or other issues before packing into boxes.

Education

Diploma -

Eastern High School
12400 Old Shelbyville Rd Louisville, Kentucky
06.2023

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Customer Assistance
  • Cash Handling
  • Customer Engagement
  • Retail Sales

Timeline

Retail Sales Associate

Academy Sports and Outdoors
05.2024 - 07.2024

Warehouse Package Handler

UPS Freight
12.2023 - 01.2024

Manager

Cold Stone
02.2018 - 04.2024

Diploma -

Eastern High School
Katherine Tan