Katherine Tejada
Miami,FL
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
6
6
years of professional experience
Work History
Assistant Manager
True Religion
Miami, FL
04.2023 - Current
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Call Center Representative
Department of Human Services
Miami, FL
01.2021 - 08.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Cashier
Burlington
Miami
05.2020 - 12.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
Server
Top Golf
Miami, FL
05.2020 - 12.2020
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Sales Associate
Ross Dress for Less
Miami, FL
08.2018 - 05.2020
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
Education
High School Diploma -
Miami Coral Park High School Adult Education
Miami, FL06-2018
Some College (No Degree) - Full Specialist
Celebrity School of Beauty
Miami, FLSkills
- Task Delegation
- Sales monitoring
- Recruiting and interviewing
- Employee Performance Evaluations
- Operations Management
- Product and service knowledge
- Marketing tactics
- Sales Growth
- Sales Strategies
- Retail Operations Management
- Customer Relationship Management (CRM)
- Staff Supervision
- Staff Development
- Product branding
- Orientating and training
- Customer Relations
- Money Handling
- Sales Reporting
- Team motivation
- Contract Management
- Employee engagement
- Negotiation
Timeline
Assistant Manager
True Religion
04.2023 - Current
Call Center Representative
Department of Human Services
01.2021 - 08.2022
Cashier
Burlington
05.2020 - 12.2020
Server
Top Golf
05.2020 - 12.2020
Sales Associate
Ross Dress for Less
08.2018 - 05.2020
High School Diploma -
Miami Coral Park High School Adult Education
Some College (No Degree) - Full Specialist
Celebrity School of Beauty