Madison Lantz
Morgantown,WV
Summary
Detail-oriented professional with experience in customer service and inventory control. Skilled in training staff and implementing food safety protocols. Eager to contribute to a dynamic team and enhance operational effectiveness.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Team Member
Mr. Magic Car Wash
Morgantown, West Virginia
09.2025 - Current
- Provided excellent customer service by greeting and assisting clients.
- Sold membership packages, enhancing customer engagement and contributing to sales growth.
- Responded to customer inquiries regarding services and pricing options.
- Collaborated with team members to ensure efficient workflow during busy hours.
- Maintained cleanliness of work area and equipment after each shift.
- Followed safety protocols when handling cleaning chemicals and equipment.
- Learned required tasks quickly, improving overall team performance.
Crew Member
Chipotle
Fairmont, WV
11.2024 - 09.2025
- Provided excellent customer service by taking orders and making menu suggestions.
- Processed customer transactions efficiently to maintain service speed and accuracy, ensuring customer satisfaction.
- Collaborated with team members to streamline service during peak hours, enhancing overall customer experience.
- Prepared food in accordance with Chipotle's recipes and quality standards to ensure consistency and quality.
- Accurately packaged takeout orders for customer convenience.
- Ensured cleanliness of dining area and kitchen throughout shifts.
- Restocked ingredients and supplies to maintain operational readiness during peak hours.
- Safely operated kitchen equipment while following all food safety protocols.
Assistant Manager
Shoe Department
Morgantown, West Virginia
10.2023 - 09.2024
- Trained new employees on customer service and sales techniques.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management to implement staff scheduling and task assignments.
- Monitored inventory levels and coordinated restocking efforts effectively.
- Executed visual merchandising strategies to promote seasonal promotions.
- Organized merchandise displays to enhance customer engagement and sales.
- Contributed to loss prevention initiatives to reduce theft and enhance safety. by maintaining store security protocols.
- Addressed and resolved conflicts among team members to maintain team harmony. between team members in an effective manner.
Education
High School Diploma -
Elkins High School
Elkins05-2023
Skills
- Customer service
- Health and safety compliance
- Inventory management
- Detail orientation
- Cash handling
- Time management
- Customer engagement strategies
Certification
- ServeSafe Certified
Timeline
Team Member
Mr. Magic Car Wash
09.2025 - Current
Crew Member
Chipotle
11.2024 - 09.2025
Assistant Manager
Shoe Department
10.2023 - 09.2024
High School Diploma -
Elkins High School