Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ryan Torres

Chula Vista,CA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lot Porter

Hyundai
01.2023 - 04.2023
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Handled cash, made accurate change and maintained balanced cash drawer.
  • Enhanced dealership reputation, consistently providing exceptional customer service during interactions with clients on the lot.

Valet/Shift Manager

Ace Parking
10.2021 - 12.2022
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep business operating smoothly and set positive example for shift team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Issued and collected claim tickets and processed valet parking fees.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers
  • Helped guests unload and load luggage
  • Monitored and documented guest traffic flow in valet lot

Food Runner Expo

Sugar Factory
03.2021 - 12.2021
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Cleared tables immediately after guests left in preparation for next party.
  • Answered questions from restaurant patrons regarding menu items.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Cultivated warm relationships with regular customers.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Refilled condiments on each table between guests or during slow periods.

Cook

Jack In The Box
08.2020 - 03.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.

Education

Radiology Tech - Prerequisites

Southwestern Community College
Chula Vista

High School Diploma -

Hilltop High School
Chula Vista
06.2021

Skills

  • Payment Processing
  • Verbal and Written Communication
  • Maintaining Required Compliance
  • Cash Handling
  • Interpersonal Skills
  • Opening and Closing Procedures
  • Coaching and Mentoring
  • Delegating Work
  • Guest Relations
  • Guest Satisfaction

Certification

AHA Basic Life Support Certification

Timeline

Lot Porter

Hyundai
01.2023 - 04.2023

Valet/Shift Manager

Ace Parking
10.2021 - 12.2022

Food Runner Expo

Sugar Factory
03.2021 - 12.2021

Cook

Jack In The Box
08.2020 - 03.2021

Radiology Tech - Prerequisites

Southwestern Community College

High School Diploma -

Hilltop High School

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Ryan Torres