Katherine Torres
Prosper,TX
Summary
Accomplished, results-oriented HR leader with a record of transforming strategic initiatives into measurable workforce gains. Specializing in streamlining HR operations, guiding complex organizational changes, and optimizing talent management for organizational success. Extensive experience driving workforce performance, organizational development, and strategic alignment. Adept at leading HR operations for large, diverse teams, overseeing high-level employee relations, and ensuring compliance with regulatory standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Relations - HR Advisor
GTT Global - Geico
Richardson, TX
01.2026 - Current
- Advised management on HR policies and compliance, ensuring alignment with organizational goals.
- Collaborated with department heads to assess and address workforce planning needs effectively.
- Analyzed employee feedback to identify areas for improvement in HR practices and programs.
- Mentored junior HR staff, fostering professional development and enhancing team capabilities.
- Facilitated conflict resolution between employees, resulting in stronger working relationships and higher productivity levels.
- Maintained accurate personnel records through diligent documentation of employment actions such as hires, promotions, transfers, terminations, or leaves of absence.
- Reviewed human resources paperwork for accuracy and completeness.
- Collaborated with managers to identify and address employee relations issues.
HR Consultant
Contracted - Thrift Giant
Flower Mound, TX
06.2025 - 12.2025
- Conducted needs assessments to identify training gaps and improve workforce skills.
- Developed and implemented HR policies to enhance employee engagement and compliance.
- Managed conflict resolution by mediating disputes between employees, fostering a positive work environment.
- Provided guidance on conflict resolution, fostering a collaborative work environment.
- Facilitated performance management processes, promoting consistency in employee evaluations.
- Conducted regular compensation reviews to ensure competitive pay rates, retaining key staff members.
- Supported organizational change initiatives by developing clear communication plans and providing guidance during transitions.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
AVP of Human Resources
Southwest Key Programs
Austin, TX
02.2021 - 03.2025
- Oversaw eight specialized departments within Human Resources: Talent Acquisition, Onboarding, Employee Relations, Benefits & Wellness, Compensation, Risk & Safety, HR Systems, and HR Operations & Compliance.
- Collaborate with Learning & Development to establish a performance management system to enhance succession planning and retention of top talent.
- Manage employee relations through a progressive disciplinary process and termination matrix, while overseeing all organizational terminations.
- Lead strategic planning and goal-setting initiatives to ensure alignment with organizational objectives.
- Reported directly to the CEO.
- Managed team of HR Business Partners across regions, ensuring successful communication, strategic alignment, and project completion.
- Successfully administered a Human Resources budget of $21 million and coordinated HR system RFPs alongside the Procurement Department.
- Advised and led the successful decrease from 42% to 19% in three years, demonstrating my ability to manage and retain talent effectively.
- Improved recruitment strategies that led to lower vacancies and the organization's lowest percentage in 20 years, demonstrating the ability to attract and retain top talent.
- Led the Compliance operations in Human Resources, creating new policies and procedures to eliminate redundancies, streamline processes, and mitigate errors across all departments.
- Supported 11,000 employees organization-wide.
- Directed initiatives for the annual strategic plan and goals on improving performance management, performance reviews, succession planning and mentorship program.
- Served as a proxy for executive leadership, representing interests and enabling decision-making.
- Provided oversight and guidance to cross-functional teams, promoting project execution aligned with organizational goals DEI and management coaching.
- Partnered with an executive team to analyze performance metrics and develop strategies for talent cultivation.
- Improved employee relations through best practices that enhanced workplace relationships and morale.
- Enhanced HR service delivery, improving quality and responsiveness while promoting collaboration among staff.
- Developed and implemented HR policies and procedures, ensuring operational efficiency.
- Supported unionized negotiations and labor relations.
- Developed training programs to mentor staff and improve service delivery standards.
- Led strategic initiatives to enhance program effectiveness and operational efficiency.
- Analyzed performance metrics to identify areas for improvement in service execution.
- Collaborated with cross-functional teams to align organizational goals with community needs.
- Implemented process enhancements that streamlined workflow and reduced turnaround times.
Regional Employee Relations Manager
Beyond Health Management, DBA Horizon Medical Center
Denton, TX
01.2020 - 01.2021
- Engaged with legal and executive teams to navigate complex employee relations issues and mitigate potential litigations.
- Developed and articulated clear EEOC position statements, fostering deeper comprehension of EEO laws among management.
- Conducted thorough investigations, mediations, and resolutions of workplace disputes.
- Developed and delivered training programs on diversity, harassment prevention, and conflict resolution.
- Streamlined employee relations processes, resulting in more efficient resolution of disputes.
- Supported 2,000 employees company-wide.
- Managed successful team protocol restructuring in response to COVID-19, maintaining operational continuity.
- Facilitated communication between management and employees to foster a culture of open dialogue and transparency.
- Investigated and resolved employee grievances, disputes, and disciplinary matters fairly and impartially.
- Ensured consistent application of company policies and procedures and guided managers and employees.
- Facilitated open communication between employees and management and improved employee engagement.
- Assisted with the performance management process, including goal setting and addressing performance issues.
- Developed and implemented employee relations strategies to enhance workplace culture and engagement.
- Led investigations into employee grievances, ensuring compliance with company policies and legal regulations.
Human Resources Manager - Head of Human Resources
Nator Corp - Engineering Services / Automation Manufacturing
San Juan, TX
01.2009 - 01.2020
- Led talent recruitment and training for top-performing engineering teams, developing job descriptions and salary frameworks in line with company goals and budgetary constraints.
- Developed and enhanced policies and protocols and revised employee handbook, SOPs, and safety manuals with input from leadership and corporate guidelines.
- Facilitated employee mediation and conflict resolution.
- Led Talent Acquisition, Employee Relations, and the Benefits department successfully supporting 500 employees.
- Created employee guides, SOPs, and policies to streamline processes and smooth operations.
- Led recruitment initiatives, enhancing talent acquisition strategies to attract top engineering professionals.
- Developed and implemented training programs, improving employee performance and engagement across departments.
- Managed employee relations issues, facilitating conflict resolution and promoting a positive workplace culture.
- Managed vendors for Training & Development to maintain the organization's OSHA compliance.
- Supervised holistic payroll operations, monitored absence protocols, and worked closely with accounting to guarantee precision and adherence to labor laws and regulations.
- Collected and analyzed data on employee relations issues to identify trends and areas for improvement.
- Ensured adherence to employment laws and regulations.
- Created compensation guidelines and bonus structure, and oversaw yearly salary reviews.
Education
BBA - Human Resources Management
Interamerican University
PR05-2018
Skills
- Strategic Planning
- Budget Management
- Benefits Administrator
- Vendor Management
- HR Technology Integration
- Process Improvement
- Cross-Functional Collaboration
- Organizational Development
- HR Expertise: Compliance
- HR Expertise: Policy Development
- HR Expertise: Payroll & Benefits
- HR Expertise: Employee Relations
- HR Expertise: FMLA/ADA
- HR Expertise: Workers' Compensation
- Project & Process Management: Metrics Analysis
- Project & Process Management: Audits
- Project & Process Management: Strategic Planning
- Operations management
- Partnership development
- Crisis management
- Internal communications
- Channel management
- Corporate communications
Websites
Certification
- PHR
Technical Skills
UKG Pro, ServiceNow, Kronos Dimensions, Laserfiche, ERP/SAP/ADP, Oracle, ICIMS, Ariett, Compliance, Policy Development, Payroll & Benefits, Employee Relations, FMLA/ADA, Workers' Compensation, Metrics Analysis, Audits, Strategic Planning
Certifications Affiliations
- PHR Certified, 800209913PHR
- Member, Society for Human Resources Management, SHRM-01838707
- Human Resources Management Certification, eCornell University
- OSHA Certification: General Industry, 30 Hours
Personal Information
Title: Human Resources Executive
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Associate Relations - HR Advisor
GTT Global - Geico
01.2026 - Current
HR Consultant
Contracted - Thrift Giant
06.2025 - 12.2025
AVP of Human Resources
Southwest Key Programs
02.2021 - 03.2025
Regional Employee Relations Manager
Beyond Health Management, DBA Horizon Medical Center
01.2020 - 01.2021
Human Resources Manager - Head of Human Resources
Nator Corp - Engineering Services / Automation Manufacturing
01.2009 - 01.2020
BBA - Human Resources Management
Interamerican University