Katherine Trowbridge
Fayetteville,AR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child Care Worker
Butterflys And Frogs
Fayetteville, AR
09.2021 - 05.2022
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Prepared and served nutritious and healthy meals and snacks.
- Developed healthy relationships with [Number] children to provide support and guidance in learning.
- Instructed children in health and personal habits.
- Communicated with parents regarding child's behavior, daily activities and concerns.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each .
- Consulted with families to discuss activities and behaviors of each child.
Sales Associate
Aeropostale
Fayetteville, AR
09.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
Waitress
Smokin Joes Restaurant
Rogers, AR
11.2020 - 05.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Car Hopper
Sonic
Bentonville, AR
06.2020 - 03.2021
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice and trim food.
Waitress/Cashier Team Lead
Sams Olde Tyme Hamburgers
Rogers, AR
03.2020 - 11.2020
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
Cashier/Drive-Thru Cashier
Braums Ice Cream And Dairy
Bentonville , AR
02.2019 - 08.2019
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
Education
High School Diploma -
Bentonville High School
Bentonville, AR05.2021
Skills
- Store Opening and Closing
- Customer Service
- Time Management
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Team Player
- Warm and Friendly
- Able to Lift 30 Pounds
- Cool Under Pressure
- Dessert Preparation
- Stocking and Replenishing
- Beverage Preparation
- Cooperative Attitude
Certification
- First Aid/CPR Certified
Timeline
Child Care Worker
Butterflys And Frogs
09.2021 - 05.2022
Sales Associate
Aeropostale
09.2021 - 03.2022
Waitress
Smokin Joes Restaurant
11.2020 - 05.2021
Car Hopper
Sonic
06.2020 - 03.2021
Waitress/Cashier Team Lead
Sams Olde Tyme Hamburgers
03.2020 - 11.2020
Cashier/Drive-Thru Cashier
Braums Ice Cream And Dairy
02.2019 - 08.2019
High School Diploma -
Bentonville High School
- First Aid/CPR Certified
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