Katherine Turner
Boynton Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing positive demeanor and proven skills in establishing rapport with client. Motivated to maintain customer satisfaction and contribute to company success. specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business.
Overview
8
8
years of professional experience
Work History
Client Advisor
Louis Vuitton - LVMH
Palm Beach Gardens, FL
05.2021 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
Client Care/ Operations
Louis Vuitton LVMH
Palm Beach Gardens, FL
06.2021 - 01.2024
- Provided information and referral to community partners and with other providers
- Responded to all client inquiries and asked appreciate questions to facilitate resolutions
- Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns
- Package up damage goods and shipped these items back to correct supplier
- Remained solutions-oriented in face of complex problems to assist management and overall business direction
- Reviewed operations reports to understand numbers and trends
- Developed and implemented strategies to proactively address potential issues before they escalate into larger problems, reducing the number of complaints from clients.
- Managed high-stress situations calmly and professionally, addressing conflicts or complaints from clients tactfully while working towards a resolution that satisfies all parties involved.
Sales Associate
Michael Kors
Columbia, SC
10.2019 - 01.2021
- Answered incoming calls to provide information about products, services, store hours, policies and promotions
- Unboxed new merchandise to customers based on needs and preferences
- Engaged with customers to build rapport and loyalty
Sales Associate
Hollister Co
Columbia, SC
11.2016 - 01.2020
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales area well stocked, organized and current
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Processed orders through system and coordinated product deliveries
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
Education
University Degree - Mathematics and science
University of South Carolina
Columbia, SCUniversity Degree - Mathematics and science
University of South Carolina - Aiken
Aiken, SC07.2019
High School - Mathematics and science
White Knoll High School
Columbia, SC06.2018
Skills
- Calm and professional under pressure
- Customer Service
- Inventory Control Procedure
- Sales Expertise
- Merchandising Knowledge
- Efficient and Detail-oriented
- Excellent Communication Skills
- Inventory Maintenance
- Cross-selling techniques
- Product Promotion
Timeline
Client Care/ Operations
Louis Vuitton LVMH
06.2021 - 01.2024
Client Advisor
Louis Vuitton - LVMH
05.2021 - Current
Sales Associate
Michael Kors
10.2019 - 01.2021
Sales Associate
Hollister Co
11.2016 - 01.2020
University Degree - Mathematics and science
University of South Carolina
University Degree - Mathematics and science
University of South Carolina - Aiken
High School - Mathematics and science
White Knoll High School