Katherine Urquieta
Retail Associate
Los Angeles,CA
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Retail Associate
Zara
Los Angeles , California
07.2018 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Logged reports, expenses, receipts, and sales in company database.
- Folded and arranged merchandise in attractive displays to drive sales.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked with loss prevention in monitoring shopper behavior.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Managed inventory storage in clean and organized fashion.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Placed special customer orders for custom or special order merchandise.
Education
No Degree -
Mount St Mary’s
Los Angeles 08.2018 - 06.2020
No Degree - Computer Science
East Los Angeles College
Monterey Park, CA 08.2023 - Current
No Degree -
Los Angeles City College
Los Angeles, CASkills
Cash register operation
Timeline
No Degree - Computer Science
East Los Angeles College
08.2023 - Current
No Degree -
Mount St Mary’s
08.2018 - 06.2020
Retail Associate
Zara
07.2018 - Current
No Degree -
Los Angeles City College
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