Katherine Valdez
Kailua,Hawaii
Summary
Compassionate individual with the poise to tackle multiple tasks in an medical office-centered environment. Offering dynamic telephone, interpersonal and data entry skills. Brings top-notch abilities in medical, reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients, treatment and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
7
7
years of professional experience
Work History
Veterinary Receptionist
Kailua Animal Clinic
01.2021 - 01.2022
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Maintained current and accurate medical records for patients.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
Veterinary Nurse
Kailua Animal Clinic
01.2021 - 01.2022
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Administered medications to animals in treatment and documented changes in condition.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
- Answered owner animal health questions and advised on best care practices.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Understands usage and dosage for all prescription drugs and can readily explain them to the clients.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Maintained detailed records of animal health care and diagnostic treatments.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
Kennel Manager
Navy Boulevard Animal Hospital
11.2020 - 11.2021
- Assist and partake in the training of new staff
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Treated all animals humanly, properly and with compassion regardless of the situation or circumstances
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Consistently evaluated current practices for areas of improvement, making necessary adjustments to optimize productivity within the facility.
- Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
Veterinary Assistant
Navy Boulevard Animal Hospital
11.2020 - 11.2021
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Groomed and bathed animals to maintain hygiene and appearance.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Restrained animals for examination and treatment.
- Followed safety protocols for handling animals.
Contact Center Ordering Specialist
Medtronic Diabetes
04.2015 - 04.2021
- Managed high-volume order entries, ensuring timely completion and client satisfaction.
- Created detailed reports on ordering trends, providing valuable insights to inform decision-making processes at both operational and strategic levels within the organization.
- Contributed to increased revenue through upselling complementary products during the ordering process.
- Enhanced order accuracy by meticulously reviewing and verifying customer information.
- Assisted customers with placing orders, addressing concerns or issues as they arose.
- Troubleshot complex order issues, working closely with other departments to determine root causes and implement solutions quickly.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Input order information into system and updated customer accounts to document and track customer orders.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Adhered to legal regulations to run compliant operations.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
Veterinary Receptionist
Navy Boulevard Animal Hospital
01.2020 - 01.2021
- Provided excellent customer service such as greeting clients, process payments, and answering questions
- Answered phone calls and assisted with scheduling appointments as well as made outgoing calls to obtain records and other documents needed
- Filled out paperwork for upcoming appointments, grooms, and boarding reservations.
Education
Martinsburg College
01.2020
William Howard Taft high school
01.2012
Skills
- Excellent customer service knowledge
- Inventory Management
- Recordkeeping
- Telephone Etiquette
- Medical Recordkeeping
- Prioritization
- Proficient in Microsoft Word, Excel, Powerpoint and Google Drive
- Customer Service
Volunteer Experience
- Foster for Basset Hound Rescue of Alabama, 2018-01-01, 2021-01-01
- Pensacola Humane Society, 2020-01-01, 2021-01-01
- Barktoberfest, 2021-10-01, 2021-10-31
Timeline
Veterinary Receptionist
Kailua Animal Clinic
01.2021 - 01.2022
Veterinary Nurse
Kailua Animal Clinic
01.2021 - 01.2022
Kennel Manager
Navy Boulevard Animal Hospital
11.2020 - 11.2021
Veterinary Assistant
Navy Boulevard Animal Hospital
11.2020 - 11.2021
Veterinary Receptionist
Navy Boulevard Animal Hospital
01.2020 - 01.2021
Contact Center Ordering Specialist
Medtronic Diabetes
04.2015 - 04.2021
Martinsburg College
William Howard Taft high school
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