Katherine Weeks
Senior Manager
Casnovia
Summary
Dynamic energy professional offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with experience in delivering client-focused solutions and successfully managing multiple projects.
Overview
29
29
years of professional experience
2007
2007
years of post-secondary education
Work History
Sr. Project Manager
Energy Solutions (Cohen Ventures Inc.)
07.2024 - Current
- Manage utility communication and lead weekly utility meetings with the Illinois Power Agency for the Illinois Shines Adjustable Block program
- Oversee the contracts team in the QA and creation of verified DG and community solar project contracts for submission to the ICC for approval
- Train the customer support team on the contract team processes and ensure proper transfer of Salesforce case assignments
- Direct the data pull process, creation and maintenance of GATS and M-RETS Rec delivery reports for approved vendors and utilities
- Focus on process improvement and advise the client on changes to increase efficiency and manage effectively
Sr Account Manager
Honeywell International Inc
07.2023 - 07.2024
- Key utilities account manager for the Smart Grid Solutions division
- Cultivated and onboarded new business relationships to collaborate on utility new programs, bids and existing programs
- Researched target customers and developed territory plans
- Attended energy efficiency, distributed energy resources, sustainability and EV industry networking events, expos, and conferences to engage with clients and partners
- Collaborated with internal teams to responded to RFPs/bids and develop new solutions for pilots and off-cycle opportunities
Program Manager
Honeywell International Inc
04.2021 - 07.2023
- Led and mentored 10 direct reports (outreach, application processors, data analyst and program coordinators) and partnered cross-functionally with multiple internal teams
- Oversaw the development of online portal requirements/changes and marketing strategy for new demand response and customer energy savings programs
- Managed utility demand response pilot programs in Michigan, an Energy Efficiency Products, HVAC and Home Performance program in Maryland and an EV charging infrastructure and rate credit program in New Jersey
- Negotiated with clients for additional revenue opportunities
- Consistently exceeded yearly revenue goals
- Built and tracked monthly forecasts in alignment with monthly/yearly contract KPIs
- Directed the onboarding and developed new subcontractor relationships and cultivated existing relationships with HVAC and electrical subcontractors, retailers, OEMs, EV manufacturers and networks
- Generated SOWs and monitored subcontractor's adherence to SOW
Customer Care Manager
Honeywell International Inc
12.2019 - 04.2021
- Developed and created training materials and trained all call center and scheduling staff on all demand response programs
- Managed and mentored an internal scheduling team and a third-party call center
- Addressed support quality problems and provided root problem analysis and corrective actions
- Collaborated with IT to create system development changes to increase scheduling production
Program Administrator
Honeywell International Inc
08.2010 - 12.2019
- Program Management over 3 demand response and energy efficiency programs with large utility clients
- Program administration for 3 pilot and 6 contract dynamic pricing, demand response and energy efficiency programs for utilities across several states
- Established relationships with utility clients in Ohio, Wisconsin, Michigan and Indiana, and internal staff and HVAC sub-contractors
- High attention to detail and focus on safety, quality checking, verification and charting corrective actions and reporting performance metrics from first contact to installation per contract and utility requirements
- Trained call center and new program staff on programs, provisioning end devices to meters, and new web applications
- Monitored and ensured call center staff properly delivered inbound and outbound calls per client requirements
- Created a process documentation manual for Demand Response Program Administrators
Contract Recruiter/New Business Development Manager
Self Employed Contractor
01.2007 - 08.2010
- Grew a book of business of 13 new accounts within 3 months and managed their recruitment efforts
Enrollment Counselor (Educational Sales)
University of Phoenix
02.2005 - 04.2006
- Educational sales
Staffing Coordinator II/Recruiter
Chase Bank
04.1999 - 01.2005
Human Resources Assistant
A&K Finishing, Inc.
04.1996 - 04.1999
Education
Bachelor of Science - Management
University of Phoenix
Associate in Applied Science - Secretarial Science
Cornerstone University
Grand Rapids, MISkills
Client relationship management
Scope management
Customer relationship management (CRM)
Pipeline management
Account development
Multi-project management
Market forecasting
Cross-functional coordination
Team leadership
Strategic planning
Training and development
Budget control
Groups
- PLMA (Peak Load Management Association), Present
- WEN (Women Energy Network), Present
- ASHRAE, Present
Timeline
Sr. Project Manager
Energy Solutions (Cohen Ventures Inc.)
07.2024 - Current
Sr Account Manager
Honeywell International Inc
07.2023 - 07.2024
Program Manager
Honeywell International Inc
04.2021 - 07.2023
Customer Care Manager
Honeywell International Inc
12.2019 - 04.2021
Program Administrator
Honeywell International Inc
08.2010 - 12.2019
Contract Recruiter/New Business Development Manager
Self Employed Contractor
01.2007 - 08.2010
Enrollment Counselor (Educational Sales)
University of Phoenix
02.2005 - 04.2006
Staffing Coordinator II/Recruiter
Chase Bank
04.1999 - 01.2005
Human Resources Assistant
A&K Finishing, Inc.
04.1996 - 04.1999
Associate in Applied Science - Secretarial Science
Cornerstone University
Bachelor of Science - Management
University of Phoenix
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