Katherine Welch
Rainbow Lake
Overview
2027
2027
years of professional experience
Work History
Horticulturist
The Hot House
Saranac Lake, NY
03.2025 - Current
- Maintained houseplant inventory and care
- Assisted clients in selecting appropriate plants based on climate conditions, sun exposure, soil type, and desired aesthetic appeal.
Concierge Manager
The Hotel Saranac
Saranac Lake, NY
08.2021 - 12.2025
- Led concierge team to enhance guest satisfaction through personalized service and attention to detail.
- Developed on boarding training programs for new staff, fostering a culture of excellence in customer service.
- Managed vendor relationships to ensure high-quality services and amenities for guests.
- Analyzed guest preferences to tailor experiences, resulting in improved loyalty and repeat business.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
Catering Sales Manager
The Hotel Saranac
Saranac Lake, NY
07.2018 - 08.2021
- Cultivated relationships with clients to develop tailored catering solutions.
- Managed event logistics, ensuring seamless execution of catering services.
- Trained and mentored junior staff in customer service excellence and operational procedures.
- Developed marketing strategies to enhance brand visibility and attract new clientele.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Managed post-event follow-up process, soliciting feedback from clients to continually refine services offered.
Restaurant Manager
The Mirror Lake Inn Resort & Spa
Lake Placid, NY
2002 - 2018
- Oversaw daily restaurant operations to ensure smooth service and guest satisfaction.
- Analyzed customer feedback to drive improvements in service delivery and menu offerings.
- Led health and safety compliance initiatives, ensuring adherence to regulations and standards.
- Fostered a positive work environment, mentoring team members to enhance skills and career growth.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed and maintained "Wine Spectator" Award winning wine list- 18 years
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
High School Diploma -
Vestal Central High School
Vestal1975
Skills
- Strong Customer Service and Communication Skills
- Customer complaint resolution
- Customer needs assessment
- Multitasking
Timeline
Horticulturist
The Hot House
03.2025 - Current
Concierge Manager
The Hotel Saranac
08.2021 - 12.2025
Catering Sales Manager
The Hotel Saranac
07.2018 - 08.2021
Restaurant Manager
The Mirror Lake Inn Resort & Spa
2002 - 2018
High School Diploma -
Vestal Central High School