Administrative Assistant
Katherine Wilson
Belk
Conyers,GA
1
Certification
5
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Secondary Administrative Assistant
4 Years- Managed scheduling and coordinated appointments for executives to enhance productivity and time management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Handling data entry and record-keeping tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updating and maintaining office databases and contact lists.
- Assisting with document preparation, proofreading, and formatting.
- Managing office supplies, inventory, and placing orders when needed.
- Scheduling meetings, appointments, and maintaining calendars.
- Assisting in math and reading camp.
Flex Associate
1 Month- Managed inventory levels to ensure optimal stock availability and reduce discrepancies.
- Assisted in visual merchandising to maximize product visibility and sales opportunities.
- Executed daily operational tasks with precision, maintaining high standards of quality control.
- Collaborated with cross-functional teams to address customer inquiries and resolve issues promptly.
- Led initiatives focused on enhancing customer experience through effective communication and service delivery.
- Enhanced customer satisfaction by providing efficient and accurate information on products and services.
Facility Attendant
1 Year 6 Months- Maintained cleanliness and safety standards in facilities to ensure positive visitor experiences.
- Developed scheduling systems for event bookings, maximizing space utilization across facilities.
- Sustain logs and records of facility usage.
- Registering participants for programs or rentals.
- Monitoring facility usage and ensuring compliance with rules.
- Explain information to customers about facility amenities and schedules.
- Flexible to work at other county facilities.
- Assisted in the setup and breakdown of events, ensuring timely completion and adherence to specifications.
Clerk
10 Months- Greet and assist customers in a friendly and professional manner.
- Processed customer transactions efficiently, ensuring accuracy and speed during peak hours.
- Resolved customer inquiries and complaints effectively, fostering positive relationships with patrons.
- Operate cash registers and handle transactions.
- Stock and replenish merchandise, including food, beverages, and other convenience store items.
- Maintain cleanliness and organization of store, including restrooms and fuel areas.
- Collaborated with team members to optimize workflow, ensuring seamless store operations.
Administrative Assistant
9 Months- Coordinated scheduling for client appointments, optimizing therapist availability and enhancing service delivery.
- Managed confidential client records using electronic health record systems, ensuring compliance with HIPAA regulations.
- Answer phone calls, emails, and inquiries while maintaining confidentiality.
- Manage billing, insurance verification, and client payments.
Education
Bachelor of Business Administration
Skills
Customer Service and Communication
Medical billing and coding.
Sterile Processing and Distribution.
Strong Communication and Interpersonal skills.
Punctual and reliable
Proficient in Microsoft Word
Excel
PowerPoint
Organization skills
Data Entry
Stock replenishment
Product display
Sales support
Sterile Processing and Distribution.
Punctual and reliable
Certification
- LinkedIn Learning: Working from Home: Strategies for Success - Mar 26, 2025
- LinkedIn Learning: Customer Service Foundations - Mar 09, 2025
- LinkedIn Learning: Customer Service Leadership - Mar 10, 2025
- LinkedIn Learning: The 10 Pillars of Customer Experience - Mar 10, 2025
Timeline
Flex Associate
Belk
05.2026 - CurrentRead More
Facility Attendant
Rockdale County
11.2023 - 05.2025Read More
Secondary Administrative Assistant
New Piney Groove
06.2022 - CurrentRead More
Clerk
QuikTrip
04.2022 - 02.2023Read More
Administrative Assistant
Ezer Counseling
08.2021 - 05.2022Read More
Georgia State University
Bachelor of Business Administration
Read More