Administrative Assistant
Katherine Wilson
New Piney Groove
Conyers,GA
1
Certification
5
Years of experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Secondary Administrative Assistant
4 Years 4 Months- Protect confidential organization records and documents using secure physical and digital filing practices.
- Answer incoming phone calls, welcome visitors, and route messages accurately across departments.
- Coordinate executive schedules, maintain contact databases, and order office inventory under direct deadlines.
- Support staff during youth camp activities, assisting with student oversight and daily logistics.
Facility Attendant
1 Year 6 Months- Monitor public facility use to ensure visitors follow safety rules, facility policies, and cleanliness guidelines.
- Explain facility schedules, rules, and amenities clearly to guests to deliver an exceptional and welcoming customer experience.
- Adapt efficiently to work across multiple county facilities, managing operational needs for private event rentals and public usage.
- Handle physical setup and breakdown of tables, chairs, and equipment for scheduled events.
- Process participant registrations, manage booking schedules, and log daily facility use.
Clerk
10 Months- Greet patrons and operate registers to complete quick, accurate food and beverage transactions.
- Resolve customer complaints calmly and professionally during high-volume peak hours.
- Keep store areas, fuel pumps, and restrooms clean and well-stocked throughout every shift.
- Work alongside team members to replenish merchandise and maintain steady store workflow.
Administrative Assistant
9 Months- Manage confidential client files in compliance with HIPAA guidelines and data privacy regulations.
- Handle inbound phone calls, client appointments, insurance verification, and billing with care and accuracy.
Education
Bachelor of Business Administration
Skills
Customer Service and Communication
Medical billing and coding.
Sterile Processing and Distribution.
Strong Communication and Interpersonal skills.
Punctual and reliable
Proficient in Microsoft Word
Excel
PowerPoint
Organization skills
Data Entry
Stock replenishment
Product display
Sales support
Sterile Processing and Distribution.
Punctual and reliable
Certification
- LinkedIn Learning: Working from Home: Strategies for Success - Mar 26, 2025
- LinkedIn Learning: Customer Service Foundations - Mar 09, 2025
- LinkedIn Learning: Customer Service Leadership - Mar 10, 2025
- LinkedIn Learning: The 10 Pillars of Customer Experience - Mar 10, 2025
Timeline
Facility Attendant
Rockdale County
11.2023 - 05.2025Read More
Secondary Administrative Assistant
New Piney Groove
06.2022 - CurrentRead More
Clerk
QuikTrip
04.2022 - 02.2023Read More
Administrative Assistant
Ezer Counseling
08.2021 - 05.2022Read More
Georgia State University
Bachelor of Business Administration
Read More