Katherine Yool
Oceanside,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
20
20
years of professional experience
Work History
Server/Bartender
Brigantine
Del Mar, CA
05.2015 - Current
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Team player helps with whatever needs to be done, runs food and drinks, buses tables, and bartends.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Bartender
The Alley Light
Carlsbad, CA
04.2017 - 09.2020
- Serving cocktails in high volume at an efficient pace.
- managed multiple tasks simultaneously while maintaining a professional demeanor
- Held the key to the bar and trusted with the code to the safe
- developed strong working relationships with customers and staff
- kept bar organized and clean during busy hours
Server/Bartender
Outback Steakhouse
Rohnert Park/Oceanside, CA
08.2005 - 08.2014
- Leader and trainer for new employees
- Exceptional customer skills/devoted regular patrons
- takes initiative to assist others and to ensure the restaurant runs smoothly
- motivated up-seller
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Bachelor of Arts - Sociology
Sonoma State University
Rohnert Park, CA06-2007
Skills
- Customer service
- Employee training
- Relationship building
- Safe food handling
- Strong work ethic
- Positive and professional
- Multitasking and organization
References
References available upon request.
Timeline
Bartender
The Alley Light
04.2017 - 09.2020
Server/Bartender
Brigantine
05.2015 - Current
Server/Bartender
Outback Steakhouse
08.2005 - 08.2014
Bachelor of Arts - Sociology
Sonoma State University