Katherine Massie
St. Charles,IL
Summary
Experienced operations and residential services professional with a strong background in team leadership, process management, and client-focused support. Brings over 15 years of combined experience in residential care and financial operations, with a proven ability to manage staff, oversee daily operations, and maintain high standards of organization and compliance.
Overview
15
15
years of professional experience
Work History
Operations Manager
Wintrust Mortgage
01.2018 - Current
- Managed daily operational workflows to ensure efficiency and compliance
- Supervised staff and provided training and support
- Coordinated communication across departments
- Reviewed confidential documentation for accuracy
- Implemented process improvements
Residential Support Professional
Little Friends
01.2011 - Current
- Provided direct residential care and support
- Assisted with daily living activities per care plans
- Maintained accurate documentation
- Collaborated with families and care teams
- Ensured safety, dignity, and professionalism
Education
College Coursework -
College of DuPage
Glen Ellyn, ILSkills
- Operations & Team Management
- Staff Training & Supervision
- Process Improvement
- Client & Stakeholder Relations
- Scheduling & Workflow Coordination
- Compliance & Documentation
- Problem Solving & Decision Making
- Confidentiality & Professional Ethics
- Microsoft Office & Google Workspace
- Written & Verbal Communication
- Invoice processing
- Contract review and recommendations
- Staff retention
Volunteer Experience
- ____________________
Hobbies and Interests
- Community involvement
- Personal development
- Team-oriented activities
- Wellness
References
Available upon request
Timeline
Operations Manager
Wintrust Mortgage
01.2018 - Current
Residential Support Professional
Little Friends
01.2011 - Current
College Coursework -
College of DuPage