Katherine May Colglazier
Worcester,MA
Summary
Administrative professional with 8+ years of experience in public-facing, government-adjacent roles, specializing in records management, case documentation, and confidential information handling. Experienced working with vulnerable populations, including individuals with disabilities, elderly clients, and low-income residents in compliance-driven service environments. Skilled in legal administrative support, inter-agency coordination, and social service systems within Massachusetts.
Overview
9
9
years of professional experience
Work History
Receptionist (Part-Time)
Salmon Health and Retirement
Northborough, MA
05.2017 - Current
- Operated high-volume multi-line telephone system, responding to public inquiries and routing sensitive information according to established procedures.
- Maintained confidential administrative and medical records in compliance with privacy regulations.
- Performed records management, including filing, digitization, scanning, labeling, and document retention.
- Entered and updated data in internal case management systems (CMS) to ensure accurate and current records.
- Operated standard office equipment including photocopiers, scanners, fax systems, and digital filing systems.
- Generated written correspondence and supported inter-agency communication through mail distribution and documentation.
Community Liaison
Disability Policy Consortium
Boston, Massachusetts
09.2024 - 02.2025
- Supported 15–30 MassHealth members daily with client intake, documentation, and case tracking to ensure timely access to services.
- Facilitated inter-agency referrals with social service and legal organizations to enhance client support and resource access.
- Applied knowledge of Massachusetts state policies to process grievances and appeals related to benefits and services.
- Executed administrative appeals and petitions for review per Massachusetts state procedures, ensuring compliance and timely resolution.
- Maintained electronic case records using SharePoint and digital record systems, ensuring data accuracy and confidentiality.
- Responded to public-facing inquiries and generated administrative correspondence.
Coelho Law Fellowship (Remote)
The Coelho Center & Loyola Law School
Los Angeles, California
07.2023 - 08.2024
- Completed year-long legal fellowship, equipping students with skills and knowledge for law-related careers.
- Completed a 50-hour disability rights law seminar.
- Conducted in-depth research on ADA case law, regulations, and historic decisions.
- Facilitated presentations and discussions on topical disability-related issues, fostering awareness and understanding among participants.
- Familiarity with legal terminology, statutes, and policy review.
Inclusive Excellence Center Research Paid Intern
Regis College
Weston, Massachusetts
06.2022 - 08.2023
- Initiated and designed institution-wide research to identify gaps in disability accommodations and enhance accessibility compliance.
- Collaborated with attorney and senior leadership on policy analysis and regulatory research to inform decision-making.
- Authored a 50-page strategic report contributing to the college’s 5-year strategic plan and annual training initiatives.
- Redacted sensitive information and prepared formal findings for administrative review to support policy recommendations.
- Invited to serve on the Board of Trustees to advocate accessible infrastructure and policy reform.
Education
Bachelor of Arts - Education & English
Regis College
Weston, MA08.2023
Skills
- Records Management & Documentation
- Case Management Systems (CMS)
- Call Management
- ADA compliance
- Self-Starter
- Confidential Records Handling
- Attention to Detail
- Public Records Requests
- Inter-Agency Coordination
- Microsoft Office Suite
- Customer Service
- SharePoint
Timeline
Community Liaison
Disability Policy Consortium
09.2024 - 02.2025
Coelho Law Fellowship (Remote)
The Coelho Center & Loyola Law School
07.2023 - 08.2024
Inclusive Excellence Center Research Paid Intern
Regis College
06.2022 - 08.2023
Receptionist (Part-Time)
Salmon Health and Retirement
05.2017 - Current
Bachelor of Arts - Education & English
Regis College