Samantha Marlene Castro-Cital
Summary
Detailed-oriented college student with 5+ years of corporate experience. Proven ability to maintain organized filing systems and provide excellent customer service. Skilled in multitasking, problem-solving, and collaborating with diverse teams. Eager to leverage a diverse skill set, including bilingualism and adaptability, in order to contribute to business needs.
Overview
7
7
years of professional experience
Work History
Receptionist (part-time)
Ken Grody Ford
07.2024 - Current
- Manage incoming calls and correspondence, ensuring timely and accurate responses
- Assist with data entry and preparation of customer records, contributing to a seamless sales process
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Office Assistant (part-time)
Bolt Medical Inc.
08.2020 - 09.2024
- Managed the filing system for AP, quality, and purchasing department
- Sorted and categorized documents according to established procedures
- Collaborated with team members to improve the filing procedure and enhanced efficiency
- Prepared and edited documents to produce precise, accurate and professional communication.
Sales Associate (part-time)
Marc Jacobs
01.2024 - 07.2024
- Provided outstanding customer service by assisting clients with product selection, sizing, and styling advice, resulting in consistently high customer satisfaction scores
- Actively engaged with customers to build relationships and promote brand loyalty, resulting in increased repeat business
- Achieved and exceeded sales targets through proactive upselling and cross-selling techniques
- Maintained a clean and organized store environment, including merchandise displays and fitting rooms, to enhance the overall shopping experience
- Assisted with inventory management tasks, including restocking shelves, processing shipments, and conducting regular stock checks
- Proficient in Microsoft Office Suite and POS systems
Front Door Greeter (part-time)
Marc Jacobs
11.2023 - 01.2024
- Supported the sales team with administrative tasks, including data entry, order processing, and customer inquiries
- Assisted with showroom setup and product presentations for client appointments and sales events
Office Assistant (part-time)
Cryterion Medical/Boston Scientific
05.2018 - 08.2020
- Managed filing system for accounting department
Education
Bachelor of Science - Business Administration, Finance
California State University San Marcos
San Marcos, CA05.2026
Skills
- Collaborative
- Leadership Development
- File management
- Clerical support
- Bilingual
Timeline
Receptionist (part-time)
Ken Grody Ford
07.2024 - Current
Sales Associate (part-time)
Marc Jacobs
01.2024 - 07.2024
Front Door Greeter (part-time)
Marc Jacobs
11.2023 - 01.2024
Office Assistant (part-time)
Bolt Medical Inc.
08.2020 - 09.2024
Office Assistant (part-time)
Cryterion Medical/Boston Scientific
05.2018 - 08.2020
Bachelor of Science - Business Administration, Finance
California State University San Marcos
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