KATHERINE EVANS RN, MBA
Summary
Performance-driven senior level healthcare professional with proven record of success, offering over 20 years of extensive experience in Healthcare and Operations Management. Results oriented problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Looking to secure an opportunity with an organization that is results driven and focused on serving others through sound business judgement and organizational mission and goals.
Overview
22
22
years of professional experience
Work History
Sr. Divisional Director of Operations
Brookdale Senior Living
08.2016 - Current
- Direct operations support of Private Duty Home Care agencies within identified states of responsibility; including up to 35 individual programs within 14 states
- All current strategic growth and expansion product line initiates, including 4 new start-up agencies in the last 3 years.
- P & L management, development, and review of all individual and divisional budgets of assigned books of business, approximately $30 million in Revenue annually
- Management and strategic review of all operational Key Performance Indicators to improve overall profitability and agency growth including but not limited to; P&L statements, labor and expense management, clinical survey results, employee retention and turnover rates, sales and marketing initiatives, and business development
- Ensures agency compliance with all company policies, state and local laws, as well as state regulations
- Hiring and training of corporate operations and clinical team, as well as agency field leaders, including counseling of staff in areas of opportunity and/or deficiency, as well as areas of excellence
- Direct supervision of Regional Clinical Director, Area Operations Director, Area Operations Manger, as well as multiple Area Administrators.
- Indirect supervision of up to 35 program managers and approximately 500 care associates
- Collaboration and partnerships with senior living community leadership, and internal post-acute services lines such as skilled nursing facilities, Assisted Living, Out-patient rehab, Home Health, and Hospice.
Director of Operations
Amedisys Home Health Care
09.2015 - 08.2016
- All aspects of daily operations, including fiscal operations and regulatory and clinical oversight of the Medicare Certified Home Health Agency in both the Phoenix and Tucson, AZ locations
- Clinical oversite of Home Health programs and all clinical staff for a case load of approximately 500 patients
- Ensuring regulatory compliance with company policies and all federal, state, and local laws and regulations
- Maintaining a Quality Assurance and Quality Improvement plan
- Orientation, education, supervision and coordination of all home care staff, including annual evaluations and counseling of staff in areas of opportunity or deficiency, as well as areas of excellence and quality improvement
- Development, review, revision, and management of annual budget and monthly financials totally approximately 10 million in annual revenue
- Collaboration and partnership with the business development and marketing team.
Executive Manager of Home and Community Services
The Evangelical Lutheran Good Samaritan Society
08.2007 - 09.2015
- All aspects of operations including fiscal, regulatory, and clinical oversight for the service lines of Medicare Certified Home Health Care, Hospice, and Private Duty Home Care in the states of Arizona, New Mexico, Texas, and Hawaii
- Successful completion of 2 New start-up agencies, including the on-going daily operations after start up period.
- Successful execution of multiple Mergers and Acquisitions, including the on-going development, implementation, and evaluation of programs.
- Development, review, and management of all budgets and P&L in assigned books of business.
- Hiring, training, and supervision of agency directors, including annual evaluations and counseling of staff in areas of opportunity or deficiency, as well as areas of excellence
- Collaboration and partnerships with other internal post-acute services lines such as skilled nursing facilities and out-patient rehab.
Charge Nurse / Preceptor/House Supervisor
Alegent Health
05.2002 - 08.2007
- Gave direct patient care to Intensive Care Unit patients in a 10 bed unit and worked as the House Supervisor for the 56 bed hospital dealing with patient admission placement through the emergency room, house wide staffing, and emergency intervention for hospital
- Worked as charge nurse overseeing 28 bed critical care cardiac unit
- Served as preceptor for Critical Care Unit involving training new hires and new graduates as well as provided direct patient care
- Member of the Bergan Mercy Medical Center education council
- Unit representative for the Operations Performance Improvement Control Committee to establish and track standards of excellent care
- Team leader for the Bergan Mercy Cardiac Unit Staff Action Committee
- Head of the Bergan Mercy Cardiac Unit Social Committee
- Implemented a quilt project for end-of-life patients.
Education
MBA - Healthcare Management
West Texas A&M University
Canyon, TX12.2019
Bachelor of Health Care - Healthcare Administration
Ashford University
Clinton, IA05.2012
Associate of Applied Science - Nursing
Collage of Saint Mary
Omaha, NE05.2002
Skills
- Operations Management
- Strategic Planning and Execution
- New Start-ups
- Mergers and Acquisitions
- Process Improvements
- Healthcare Regulations
- Employee Recruitment & Retention
- Talent Development
- Corporate Communications
- Problem Resolution
- Organizational Development
- Critical Thinking
- Time Management
Timeline
Sr. Divisional Director of Operations
Brookdale Senior Living
08.2016 - Current
Director of Operations
Amedisys Home Health Care
09.2015 - 08.2016
Executive Manager of Home and Community Services
The Evangelical Lutheran Good Samaritan Society
08.2007 - 09.2015
Charge Nurse / Preceptor/House Supervisor
Alegent Health
05.2002 - 08.2007
MBA - Healthcare Management
West Texas A&M University
Bachelor of Health Care - Healthcare Administration
Ashford University
Associate of Applied Science - Nursing
Collage of Saint Mary
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