KATHERINE SIULINSKI TROJACEK
Austin,TX
Summary
Highly collaborative team player who delivers high end results in a fast paced, often ambiguous environment, with quick adaptation to organizational fluidity. Strong leader who leverages excellent communication skills to build and maintain cross-functional relationships to enable and influence positive and productive work environments.
Overview
15
15
years of professional experience
Work History
Senior Project Manager - Dell Technologies Select
Dell Technologies
01.2022 - Current
- Leads strategy and programs to support Dell’s top 100+ customers via strategic initiatives that influence executive decisions & drive increased revenue
- Drives compliance of internal training and learning & development requirements
- Manages content, speakers and scheduling for SVP level staff meetings, monthly manager meetings, quarterly AHODs, and 2x/year leadership meetings
- Facilitates ad-hoc surveys & analyzes results to drive strategic initiatives and workstreams to solve current complex business problems
- Supports customer focused programs such as Executive Sponsor Program & Executive Interview Program to action feedback to improve the customer experience
- Monitors project progress, identifies risks and implements corrective measures to acquire success
- Maintains schedules to meet key milestones at every project phase
Senior Project Manager - Voice of Field
Dell Technologies
01.2020 - 01.2022
- Supported numerous customer-centric programs that influence executive decisions including Voice of Field survey and Dell Technologies Select team
- Supported Dell’s global 30k recipient Voice of Field Survey from question inception to final executive presentations, readouts, and action planning
- Qualtrics subject matter expert responsible for survey structure, coding, design & implementation
- Optimized design of survey which resulted in shorter take-time and higher response rate YoY
- Supported Dell Tech Select leadership team initiatives
Senior Project Manager – Chief Customer Office
Dell Technologies
01.2019 - 01.2020
- Supported numerous customer-centric programs that influence executive decisions including Voice of Field survey, Executive Sponsor Program, and CIO Advisory Board
- Supported Dell’s global 30k recipient Voice of Field Survey from question inception to final executive presentations, readouts, and action planning
- MaritzCX/InMoment subject matter expert responsible for survey structure, coding, design & implementation
- Optimized design of survey which resulted in shorter take-time and higher response rate YoY
- Facilitated CIO Advisory Board (CAB) executive surveys through MaritzCX
- Supported Executive Sponsor Program (ESP) by executing ESP tags in Salesforce to enhance program visibility and reportability
Senior Project/Program Manager- Renewal Operations
Dell Technologies
01.2017 - 01.2019
- Worked cross functionally with engineering, offer management, PLMs & retail readiness to support on time launches for consumer platforms in the retail space
- Co-managed retail readiness milestones for NA & UK retail operations per product launch cycle
- Provided deep dive analysis on NA notebook roadmap on a weekly cadence to support workplan creation
- Investigated issues that arose during FGA readiness process & drove resolution across business partners
- Designed Engineering Change Order (ECO) tracking chart to manage over 25 ECOs per cycle due to engineering changes, retailer requirement changes, or product data errors to support on time retail launch
- Created Production Verification Test (PVT) calculator/tracker to ensure milestones are pulled in where necessary to meet early PVT launch dates
- Quest
Renewal Ops Project Program Management Sr. Advisor
Quest (Formerly Dell Software Group)
01.2016 - 01.2017
- Software Renewal operation team lead for Quest (KACE, Ocarina & AppAssure) divestiture from Dell
- Overcame tough obstacles by facilitating process to drive hardware renewal order completions with key stakeholders from Dell & Quest
- Led migration effort for Renewals Salesforce integration project
- Provided weekly Renewals order status updates to Quest executives
- Enabled process and tool improvement through prioritizing & submitting Salesforce system enhancement requests
- Established and managed project timelines for top 5 FY17 initiatives across Renewals team & executives
Global Offer Master Data Advisor
Dell Inc
01.2014 - 01.2016
- Managed product data for over 20 Inspiron notebooks spanning from product creation to sustainment
- Served as team lead due to my ability to work through difficult situations within the team while maintaining positive working relationships
- Trained 5 team new hires while maintaining normal business processes & workloads
- Increased Consumer/Small Business product data offer efficiency 40% over 3 quarters
- Managed product data for all Alienware & XPS notebook and desktop products (40+) while ensuring accuracy & on-time deliverables
- Led bi-monthly offer manager meeting with attendance of 20+ people
- Compiled meeting agenda and recorded detailed meeting minutes
Global Offer Master Data Advisor - Mergers & Acq
Dell Inc
01.2011 - 01.2014
- Represented GOMD in the integration of our acquisitions in regard to product data structure and setup
- Specifically chosen for this role due to my ability to deal with ambiguity and attention to detail
- Worked with cross functional teams in great depth to ensure proper integration into Dell on accelerated timelines
- Created hardware/service product data for M&A stream on 5+ acquisitions; including implementing new process for S&P chassis creation to support SonicWALL acquisition
- Coordinated product data setup with global team members to drive global consistency
- Drove process improvement project to eliminate unnecessary product data creation
Demand/Supply Configuration Management Sr. Analyst
Dell Inc
01.2009 - 01.2011
- Built the foundation of SKU manager role by cross training in hardware and services SKU management, normally 2 separate job functions
- Quick ramp time into role led to opportunity to train new employees on new cross functional role
- Prepared weekly timeline launch reports for consumer team to ensure alignment across business functions
- Managed product data creation for products in Alienware, Inspiron, and Mobility lines of business
- Trained 3+ new employees on hardware and services SKU management processes and procedures
Summer Intern
Dell Inc
01.2008
- Dell Americas Operations Configuration Management, Chaired project to gather data requirements to initiate the implementation of standardized product data request templates to support the globalization initiative
- This project reduced ambiguity between cross functional teams during product data workflow process – for NPI and sustaining products
- Drove standardization in descriptions used for creations of codes & financial reporting
- Co-chaired intern Community Affairs Committee
Education
B.B.A - Information and Operations Management | Supply Chain Management
Texas A&M University
College Station, TX05.2009
Skills
- Program Leadership
- Business Acumen
- Strategic Direction
- Project Scheduling
- Creative Problem Solver
- Project Management
- Strategy Implementation
- Leading Without Authority
Accomplishments
Dell Game Changer Award | 2023
Dell Bronze Award | 2017
Dell Champion Award | 2016
Dell Silver Award | 2014
Six Sigma Yellow Belt | 2008
Timeline
Senior Project Manager - Dell Technologies Select
Dell Technologies
01.2022 - Current
Senior Project Manager - Voice of Field
Dell Technologies
01.2020 - 01.2022
Senior Project Manager – Chief Customer Office
Dell Technologies
01.2019 - 01.2020
Senior Project/Program Manager- Renewal Operations
Dell Technologies
01.2017 - 01.2019
Renewal Ops Project Program Management Sr. Advisor
Quest (Formerly Dell Software Group)
01.2016 - 01.2017
Global Offer Master Data Advisor
Dell Inc
01.2014 - 01.2016
Global Offer Master Data Advisor - Mergers & Acq
Dell Inc
01.2011 - 01.2014
Demand/Supply Configuration Management Sr. Analyst
Dell Inc
01.2009 - 01.2011
Summer Intern
Dell Inc
01.2008
B.B.A - Information and Operations Management | Supply Chain Management
Texas A&M University
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