Katherinne Morales
Miami,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales and marketing. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Stepping into the role and immediately making an impact to effectively drive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Agent
Keller Williams Realty
04.2022 - Current
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Managed transaction timelines to ensure deadlines were met and deals closed on time, leading to satisfied clients and repeat business.
- Implemented effective time management strategies to balance multiple transactions concurrently, resulting in increased productivity and client satisfaction.
Digital Marketing Coordinator
Yusti Realty Group
02.2021 - 08.2022
- Collaborated with cross-functional teams for the successful execution of integrated marketing campaigns.
- Established an efficient workflow for managing multiple projects simultaneously without compromising quality or deadlines.
- Helped clients develop website portals and social media pages to promote businesses.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
Merchandising Specialist
Target
10.2020 - 09.2021
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved customer satisfaction by ensuring products were always available, well-presented, and accurately priced.
- Organized meetings for up to 8 staff members to discuss upcoming promotions, key strategies, and tasks.
Head Cashier
The Home Depot
10.2017 - 10.2020
- Lead and instructed 5 new cashiers on how to drive sales and provide great customer service weekly
- Develop new methods to bring to management in order to increase sales during check out and promote increase in customer satisfaction
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
Education
Bachelor of Arts - Marketing
Florida International University
Miami, Florida08.2021
Associate of Arts - Business Administration
Miami-Dade College
Miami, Florida05.2019
Skills
- Multitasking
- Organized
- Time Management
- Bilingual (English and Spanish)
- Verbal and Written Communication
- Customer relationship management
- Problem-solving skills
- Outlook and Teams proficient
- Providing customer support
- Teamwork and collaboration
Certification
- Licensed Real Estate Sales Associate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Real Estate Agent
Keller Williams Realty
04.2022 - Current
Digital Marketing Coordinator
Yusti Realty Group
02.2021 - 08.2022
Merchandising Specialist
Target
10.2020 - 09.2021
Head Cashier
The Home Depot
10.2017 - 10.2020
Associate of Arts - Business Administration
Miami-Dade College
Bachelor of Arts - Marketing
Florida International University
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