Katherinne Valle
Waunakee,WI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sitel Nicaragua
Managua, Nicaragua
11.2017 - 04.2023
- Managed incoming calls and customer service inquiries, generating sales leads that develop into new customers and identifying and assessing customer needs to achieve satisfaction.
Bank Teller
Banco de la Produccion
Somoto, Nicaragua
02.2015 - 11.2015
- Receipt of checks, cash, bank deposits, payments of lists and other valuable documents, perform cash counts, insurance selling, payment services, management of information with secrecy and confidentiality.
Secretary
Compassion International
Leon, Nicaragua
07.2012 - 02.2014
- File, office skills, typing, management and organization of the agenda, redaction of general correspondence, data updating, management and safekeeping of petty cash.
Education
BBA - Financial Management
Universidad De Ciencias Comerciales
Leon, Nicaragua12-2011
Skills
- Portfolio Management
- Effective customer communication
- Customer Service
- Account Management
- Fluent in Spanish
- Relationship building and management
- Time Management
- Financial Services
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Sitel Nicaragua
11.2017 - 04.2023
Bank Teller
Banco de la Produccion
02.2015 - 11.2015
Secretary
Compassion International
07.2012 - 02.2014
BBA - Financial Management
Universidad De Ciencias Comerciales
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