Katheryn Fagan
Derry
Summary
Dedicated Customer Service Professional experienced in supporting students and maintaining accuracy in laboratory procedures. Contributed to effective team dynamics and enhanced educational outcomes through strong collaboration and interpersonal skills. Committed to fostering teamwork and supporting diverse groups in achieving goals.
Overview
5
5
years of professional experience
Work History
Lab Assistant
Bob Jones University
Greenville
03.2024 - Current
- Assisted in preparing laboratory materials and equipment for experiments.
- Maintained accurate records of laboratory procedures and results.
- Collaborated with faculty to ensure compliance with safety protocols.
- Supported students during hands-on laboratory sessions and practicals.
- Documented observations and data during experimental processes.
- Participated in training sessions on new lab techniques and safety measures.
- Assisted in training new personnel on proper use of laboratory equipment or techniques.
Barista
Beantowne coffee shop
Hampstead
06.2024 - 01.2025
- Guided customers in menu selections and provided tailored recommendations to enhance their experience.
- Maintained cleanliness of work area and customer seating.
- Prepared and served high-quality coffee beverages to customers.
- Coordinated with team members to maintain efficient operations during peak hours, ensuring timely service.
- Welcomed customers and efficiently processed orders for coffee drinks, food items, and other beverages.
Hostess
Cracker Barrell Old Country Store
Londonderry
05.2021 - 08.2023
- Welcomed guests and guided them to appropriate seating.
- Managed reservation system and organized waitlists to enhance guest flow.
- Handled customer inquiries and resolved issues promptly.
- Trained new host staff on procedures and best practices to ensure consistent guest experience.
- Collaborated with kitchen staff to synchronize service timing and improve guest satisfaction.
Education
Bachelor of Science - Pre-Physician's Assistant
Bob Jones University
Greenville, South Carolina, SC05.2027
Skills
- Client support
- Strong communication
- Efficient multitasking
- Laboratory techniques
- Collaborative teamwork
- Experimental design
- Results interpretation
- Data management
Affiliations
Volunteer medical clinic assistant in Zambia, Africa
Timeline
Barista
Beantowne coffee shop
06.2024 - 01.2025
Lab Assistant
Bob Jones University
03.2024 - Current
Hostess
Cracker Barrell Old Country Store
05.2021 - 08.2023
Bachelor of Science - Pre-Physician's Assistant
Bob Jones University