Katheryn Sterner
Shippensburg,PA
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
McDonald's
09.2023 - 04.2024
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Lead Sales Associate
Dollar General
02.2023 - 08.2023
- Increased sales revenue by developing and maintaining strong relationships with clients.
- Delivered excellent customer service for repeat business and referrals.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed and maintained knowledge of current sales and promotions.
- Trained new employees on customer service, money handling and organizing strategies.
Cosmetologist
Great Clips
03.2022 - 02.2023
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Lead Sales Associate
Dollar General
11.2021 - 03.2022
- Front end cashier/stocker.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Education
Shippensburg Area Senior High School
Shippensburg, Pennsylvania06.2022
Cosmetology -
Franklin County Career and Technology Center
Chambersburg, Pennsylvania01.2022
Skills
- Customer service
- Customer care
- Cash handling
- Sales
- Communications
- Childcare
References
- Dylan Mickey, 717-753-2941
- Dustin Christy, 717-491-3149
- Kenly Haupt, 240-899-0230
Certification
- Licensed Cosmetologist
Timeline
Team Member
McDonald's
09.2023 - 04.2024
Lead Sales Associate
Dollar General
02.2023 - 08.2023
Cosmetologist
Great Clips
03.2022 - 02.2023
Lead Sales Associate
Dollar General
11.2021 - 03.2022
Shippensburg Area Senior High School
Cosmetology -
Franklin County Career and Technology Center
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