Katheryn Swales
Denver,CO
Summary
Hardworking costumer representative with over 2 years of experience. Detail oriented, and capable of learning variates of new systems. Hoping to improve and assist in the outcome of costumer interactions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Murphy's USA
Norman, OK
12.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Troubleshooted communication errors between point of sale systems, and pumps.
- Maintained composure over a period of high volume operations.
Barista
Starbucks
Pauls Valley, OK
04.2023 - 08.2023
- Helped maintain store webpage.
- High attention to detail in following procedures, and technical documentation.
- Accurately recorded costumer request over telecommunication.
Crew Leader
Sonics Drive In
Lexington, OK
12.2022 - 02.2023
- Construction of processed documentation.
- Trained new hires on job duties, safety protocols, and company policies.
- De-escalated hostile costumer interactions.
Education
Graphic Design Certification - Graphic Design
Mid-America Technology Center
Wayne, OK05-2023
High School Diploma -
Lexington High School
Lexington, OK05-2023
Skills
- Returns processing
- Customer Service
- Great eye for detail
- Data entry experience
- Documentation preparation
- Microsoft Office
- Written Communication
- Problem-solving abilities
- Report Preparation
- Effective Communication
- Self Motivation
- Organizational Skills
Certification
- Graphic Design Certification
References
References available upon request.
Timeline
Cashier
Murphy's USA
12.2023 - Current
Barista
Starbucks
04.2023 - 08.2023
Crew Leader
Sonics Drive In
12.2022 - 02.2023
Graphic Design Certification - Graphic Design
Mid-America Technology Center
High School Diploma -
Lexington High School
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