Katheryn Valiente
Bridgeport,US
Summary
Dedicated phlebotomist known for precise blood collection techniques and strong patient relationship management. A proactive communicator, effectively addressing patient concerns to enhance their clinical experience. Experienced in collaborating with multidisciplinary teams to improve patient outcomes and service efficiency. Committed to advancing healthcare quality by applying technical expertise and compassionate care.
Overview
5
5
years of professional experience
Work History
Department Manager
McDonalds
Bridgeport, United States
09.2021 - 01.2026
- Implemented training programs for staff development, resulting in improved team performance and employee satisfaction.
- Analyzed market trends and customer feedback to inform strategic decisions, enhancing service offerings.
- Oversaw inventory management processes using advanced ERP software, reducing stock discrepancies by 20%.
- Coordinated with upper management to set departmental goals and objectives, ensuring alignment with overall business strategy.
- Developed a customer feedback system that improved service delivery and satisfaction ratings.
- Managed crisis situations with poise, implementing solutions that minimized impact on operations.
Phlebotomist
Training Direct
Bridgeport, United States
04.2025 - 11.2026
- Collected blood samples from patients efficiently and accurately, ensuring adherence to safety and hygiene protocols.
- Collaborated with healthcare professionals to facilitate seamless patient care and improve overall service delivery.
- Participated in regular team meetings to discuss challenges and share strategies for improving patient interactions.
- Monitored and maintained inventory levels of blood collection supplies to ensure uninterrupted service delivery.
- Educated patients on the blood collection process and addressed any concerns to reduce anxiety and ensure comfort.
- Provided exceptional customer service by addressing patient inquiries and concerns with empathy and professionalism.
Manufacturing
Alcat Inc.
Milford, United States
11.2024 - 01.2026
- Oversaw production processes to ensure compliance with quality standards and operational efficiency.
- Trained and mentored new employees on safety protocols and production techniques.
- Monitored machinery performance and conducted regular maintenance to prevent breakdowns.
- Collaborated with supply chain teams to ensure timely delivery of raw materials.
- Executed production plans to meet customer demands while adhering to budget constraints.
- Executed production plans to meet customer demands while adhering to budget constraints.
- Collaborated with engineering teams to develop innovative solutions for manufacturing challenges.
Babysitting
Stratford, United States
01.2023 - 09.2024
- Provided attentive care to children, ensuring their safety and well-being during various activities.
- Communicated effectively with parents regarding children's progress and any concerns that arose.
- Managed daily schedules and routines, including meal times, nap times, and play activities.
- Fostered a positive and nurturing environment, encouraging social skills and cooperation among children.
- Assisted with homework and study sessions, helping children achieve academic goals.
- Kept detailed records of children's daily activities and milestones to share with parents.
- Demonstrated patience and empathy in handling challenging behavior and emotional situations.
Education
Patient Care Technician - Certicate -
Training direct
Bridgeport, United States01.2026
CPR - Certicate - undefined
Training Direct
Bridgeport, United States01.2026
EKG - Certicate - undefined
Training Direct
Bridgeport, United States01.2026
CNA - Certicate - undefined
Training Direct
Bridgeport, United States01.2026
Phlebotomist - Certicate - undefined
Training Direct
Bridgeport, United States01.2026
High School Diploma - undefined
Stratford High School
Stratford, United States01.2023
Skills
- Patient Care Expert
- Training and Mentoring Expert
- Adaptability Expert
- Multitasking Expert
- Customer Service Expert
- Inventory Management Expert
- Patient Education Expert
- Blood Collection Expert
Languages
Spanish
Timeline
Phlebotomist
Training Direct
04.2025 - 11.2026
Manufacturing
Alcat Inc.
11.2024 - 01.2026
Babysitting
01.2023 - 09.2024
Department Manager
McDonalds
09.2021 - 01.2026
CPR - Certicate - undefined
Training Direct
EKG - Certicate - undefined
Training Direct
CNA - Certicate - undefined
Training Direct
Phlebotomist - Certicate - undefined
Training Direct
High School Diploma - undefined
Stratford High School
Patient Care Technician - Certicate -
Training direct