Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kathey H

Leander,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

32
32
years of professional experience

Work History

Call Center Clerk

Travis County Elections
Austin, TX
01.2024 - Current
  • Answered incoming customer inquiries pertaining to voter status and registration.
  • Provided voters with information such as polling locations, times, dates and deadlines.
  • Engaged in conversation with voters to understand needs, resolve any registration issues concerning ballot by mail.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Tax Examining Technician

Internal Revenue Service, IRS
Austin, TX
04.2021 - 01.2024
  • Reviewed and analyzed tax returns to ensure accuracy of information and completeness of forms.
  • Analyzed financial documents, such as bank statements, pay stubs, and W-2s to verify income reported on tax returns.
  • Assisted other departments with special projects as needed.

Data Entry Clerk

Internal Revenue Service, IRS
Austin, TX
04.2019 - 01.2021
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Processed taxpayer payments accurately and in a timely manner.
  • Checked source documents against entered data to ensure accuracy.

Customer Service Representative

Travis County Clerk
Austin, TX
05.1992 - 08.2016
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports. The issuance of marriage license, prepared documents for imaging, process incoming mail.
  • Performed moderate bookkeeping, cash handling and prepared bank deposits. Provided customer service in person and on phones.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

GED -

Austin Community College
Austin, TX
02-2001

Skills

  • Call handling
  • Data Entry
  • Payment Processing
  • Report Preparation
  • Customer Service
  • Customer Support
  • Call Center Customer Service
  • Cash Handling
  • Database Research

References

References available upon request.

Timeline

Call Center Clerk

Travis County Elections
01.2024 - Current

Tax Examining Technician

Internal Revenue Service, IRS
04.2021 - 01.2024

Data Entry Clerk

Internal Revenue Service, IRS
04.2019 - 01.2021

Customer Service Representative

Travis County Clerk
05.1992 - 08.2016

GED -

Austin Community College

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