Kathi ElliottWilder
Charlotte,NC
Summary
Results-driven professional with a strong background in case management and operations. Proven ability to streamline processes, enhance client experiences, and lead teams effectively.
Overview
22
22
years of professional experience
Work History
Medicaid Caseaide
Monroe County Department of Human Services
Rochester, NY 14620
01.1997 - 07.2017
- Assisted case managers in client assessments and documentation management.
- Maintained accurate records of client interactions and service referrals within database systems.
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Contributed to program evaluation efforts through data collection, analysis, and presentation of findings to stakeholders.
- Enhanced client experience by providing comprehensive case management support services.
- Prepared comprehensive reports on case activities for supervisor review and analysis.
- Managed caseload efficiently through time-management skills and task prioritization techniques.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
Shift Supervisor
CVS Pharmacy
Rochester, NY 14620
09.2003 - 01.2009
- Directed daily operations to drive compliance with company policies and procedures.
- Developed and guided team members to elevate productivity and enhance customer service competencies.
- Managed inventory levels through systematic stock evaluations to refine replenishment practices.
- Formulated scheduling strategies that optimized shift coverage and reduced labor expenditures.
Housekeeper
Rochester Riverside Convention Center
Rochester, NY 14605
09.1995 - 12.2000
- Supervised daily cleaning operations ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored new staff on cleaning protocols and safety procedures.
- Implemented efficient cleaning schedules to optimize workflow and reduce downtime.
- Conducted regular inspections to maintain quality control across all areas of the facility.
Supervisor
Hickory Farms
Rochester, NY 14624
11.1996 - 03.1997
- Supervised daily operations to ensure efficient workflow and optimal performance of staff.
- Trained new team members on company policies, procedures, and customer service protocols.
- Managed inventory levels, ensuring accurate stock counts and timely reordering of supplies.
- Resolved customer inquiries and complaints, enhancing overall satisfaction with services provided.
Supervisor
Hickory Farms
Rochester, NY 14624
11.1995 - 02.1996
- Assisted in the daily operations to promote smooth workflow among various departments.
- Guided new employees through company policies and operational procedures.
- Supported process enhancements that improved productivity and decreased errors.
- Managed inventory to uphold ideal stock levels and reduce waste.
Education
Bachelor of Science - Behavioral Psychology
Mercy College
Dobbs Ferry, NY07-1987
Skills
Relationship building
Health and safety
Professional boundaries
Timeline
Shift Supervisor
CVS Pharmacy
09.2003 - 01.2009
Medicaid Caseaide
Monroe County Department of Human Services
01.1997 - 07.2017
Supervisor
Hickory Farms
11.1996 - 03.1997
Supervisor
Hickory Farms
11.1995 - 02.1996
Housekeeper
Rochester Riverside Convention Center
09.1995 - 12.2000
Bachelor of Science - Behavioral Psychology
Mercy College