Kathi Guie (Guy)
Customer Service
Newark,DE
Summary
I am a strategic thinker with a proven track record at Rapid Recycling, Inc., where I spearheaded the establishment of the Delaware division, enhancing operational efficiency and customer satisfaction. Skilled in negotiation strategies and team collaboration, I excel in building strong client relations and surpassing sales goals, demonstrating a commitment to excellence and brand representation.
Overview
25
25
years of professional experience
Work History
Customer Service Representative/Sales Associate
Tab Recycling, Inc.
West Berlin, NJ
03.2023 - 02.2025
- I acquired and managed commercial accounts within the paper, cardboard, and document-destruction industry.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed trusting relationships with customers by making personal connections.
Delaware Manager
Rapid Recycling, Inc
Oaks, PA
06.2002 - 02.2021
- I developed and established the Delaware division of Rapid Recycling, Inc.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with industry regulations and company policies.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Customer Service Representative
Litterelle Goodyear
Newark, DE
11.1999 - 05.2002
- I managed tire changers and assisted customers with all of their vehicle needs.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Took special orders in person and over telephone, generating additional revenue every month.
- Strengthened customer retention by offering discount options.
- Surpassed sales goals through implementation of successful marketing strategies.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
Education
High School Diploma -
Coatesville Area Senior High School
Coatesville, PA06-1983
Skills
- Scheduling
- Creative problem solving
- Negotiation strategies
- Inbound and outbound calling
- Building rapport
- Problem-solving
- Brand representation
- Follow-up skills
- In-store support
- Project management
- Problem resolution
- Verbal and written communication
- Client relations
- Sales expertise
- Multitasking and organization
- Team collaboration
Timeline
Customer Service Representative/Sales Associate
Tab Recycling, Inc.
03.2023 - 02.2025
Delaware Manager
Rapid Recycling, Inc
06.2002 - 02.2021
Customer Service Representative
Litterelle Goodyear
11.1999 - 05.2002
High School Diploma -
Coatesville Area Senior High School
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